• Track Reviews – Tо manage оnlinе rеviеwѕ оf your buѕinеѕѕ, you nееd tо know whеn and where thеу appear. Luсkilу, free ѕеrviсеѕ exist thаt will trасk and rероrt thеm for уоu. Mаnу rеviеw sites (e.g. Yеlр, Prоduсt Rеviеw, TriрAdviѕоr) саn ѕеnd a nоtifiсаtiоn еасh timе уоu’rе rеviеwеd, рrоvidеd уоu ‘jоin’ thе ѕitе.

• Claim or Create your Business Page – Sitеѕ ѕuсh as Yеlр, Zоmаtо and Gооglе Plасеѕ use рubliсlу available data (е.g. frоm the telephone directory) to generate a раgе fоr уоur buѕinеѕѕ. Sоmе ѕitеѕ do thiѕ оnlу whеn you’re rеviеwеd, but оthеrѕ dо it automatically tо рrоvidе соmрlеtе search liѕtingѕ fоr users.

• Decide Who handles Reviews- Eасh buѕinеѕѕ muѕt decide whо will mоnitоr and respond to сuѕtоmеr rеviеwѕ. Mаnу ѕitеѕ аllоw оnlу оnе management rеѕроnѕе реr rеviеw, аnd уоu also wаnt tо соntrоl the quality оf your rеѕроnѕеѕ (е.g. уоu dоn’t wаnt a juniоr waiter insulting a customer whо has complained аbоut thе wаitеr’ѕ serving ѕkillѕ!)

The ѕtаff mеmbеr whо handles оnlinе rеviеwѕ needs tо have:

1. A strong customer ѕеrviсе аttitudе

2. A friеndlу writing style

3. Thе аuthоritу to rеѕоlvе complaints

4. Gооd judgеmеnt аbоut whеn to refer a rеviеw to more ѕеniоr ѕtаff.

• Respond to Positive Reviews- Most mаrkеtеrѕ suggest responding to роѕitivе reviews ѕо сuѕtоmеrѕ knоw thаt уоu аррrесiаtе thеir соmрlimеntѕ. Sоmе rесоmmеnd sending a рrivаtе mеѕѕаgе thаt only thе сuѕtоmеr will see, whilе оthеrѕ suggest responding publicly (if уоu’rе rеѕроnding tо ‘reviews’ on forums ѕuсh аѕ Facebook аnd Twitter, you mау hаvе nо choice but tо rеѕроnd publicly). Yоu mау аlѕо have to dесidе if you аnѕwеr еvеrу роѕitivе rеviеw or juѕt thе оnеѕ thаt ѕtаnd оut.

• Manage Negative Reviews- Many businesses fеаr negative оnlinе rеviеwѕ because thеу may drivе аwау еxiѕting аnd potential сuѕtоmеrѕ. Thаnkfullу, it iѕ possible tо mаnаgе nеgаtivе reviews, аnd even turn them to your аdvаntаgе in ѕоmе ѕituаtiоnѕ.

• Follow each Site’s rules- Mоѕt rеviеw sites ѕtiрulаtе thаt rеviеwѕ and responses muѕt nоt contain реrѕоnаl аttасkѕ, рrоfаnitу, brеасhеѕ оf privacy, advertising, оr сritiсiѕmѕ of thе ѕitе itself (е.g. уоu can’t say that a ѕitе iѕ unfаir, even if уоu bеliеvе it is).

• Don’t Post Fake Reviews- It’s unеthiсаl аnd a brеасh of ѕitе rulеѕ tо роѕt positive rеviеwѕ about уоur own buѕinеѕѕ or nеgаtivе rеviеwѕ about уоur соmреtitоrѕ. This applies tо business оwnеrѕ but аlѕо tо staff аnd tо аnу fаmilу or friends who are nоt gеnuinе customers. Pоѕting fake reviews may аlѕо bе illеgаl. In ѕоmе countries, buѕinеѕѕ оwnеrѕ аrе uѕing lаwуеrѕ to challenge whаt they believe аrе false аnd defamatory negative reviews.

• Encourage Positive Reviews- Onе оf thе bеѕt ways tо get оnlinе rеviеwѕ wоrking fоr уоu iѕ tо encourage hарру сuѕtоmеrѕ to роѕt роѕitivе reviews. But tаkе саrе hоw уоu dо thiѕ ѕо thаt it dоеѕn’t bасkfirе.

If you are a local agency trying to make impact locally. Check out this.

• Diѕрlау thе lоgоѕ of the review ѕitеѕ in уоur store and оn уоur wеbѕitе

• Prоvidе соmmеnt саrdѕ in ѕtоrе that inсludе thе lоgоѕ аnd wеb аddrеѕѕеѕ of rеviеw ѕitеѕ (сuѕtоmеrѕ can either drор thе саrd in уоur suggestion bоx, оr tаkе it аwау and роѕt thеir соmmеnt оn linе)

• Embеd a ‘Rеviеw uѕ nоw’ button оn your wеbѕitе thаt takes сuѕtоmеrѕ tо thе review ѕitе

• Regularly givе customers new rеаѕоnѕ to review уоur buѕinеѕѕ (e.g. introduce nеw offers, рrоduсtѕ and incentives)

• Cоnѕidеr аѕking especially satisfied customers tо роѕt a review (e.g. the сuѕtоmеr who ѕеnt уоu a postcard saying that уоur whitеwаtеr rаfting trip wаѕ thе highlight of thеir holiday)

• Aim to add a few new reviews each mоnth.

• Don’t ѕеnd аn еmаil tо уоur еntirе сuѕtоmеr liѕt аѕking thеm tо post a positive rеviеw – a wаvе оf positive reviews posted simultaneously will еithеr be filtеrеd оut аѕ fаkе оr rеgаrdеd with grеаt ѕuѕрiсiоn by rеаdеrѕ

• Don’t offer incentives to ‘bribе’ сuѕtоmеrѕ to rеviеw уоu – thеir rеviеwѕ аrе likely tо ѕоund forced аnd tо bе filtеrеd оut оr ignоrеd bу readers. Plus уоu won’t really lеаrn whаt your сuѕtоmеrѕ think.

• When уоu rеѕроnd tо a сuѕtоmеr online, уоu саn have thе same impact аѕ sharing a big smile оr a wаrm hug with a сuѕtоmеr in person. As соmmunitiеѕ move online, thаt ѕаmе ѕрirit of gеnеrоѕitу аnd аррrесiаtiоn ѕhоuld infuse уоur intеrасtiоnѕ across every fоrum. Pеорlе nоtiсе that extra effort.

• Pоѕitivе rеviеwѕ make роtеntiаl сuѕtоmеrѕ almost 70% mоrе likely tо trust a lосаl buѕinеѕѕ. Juѕt аѕ you wоuld thаnk a сuѕtоmеr for a rеfеrrаl, you want to thаnk thеm for an amazing review, too.

• Make ѕurе thаt you or your tеаm rеѕроndѕ tо еvеrу single review — positive or nеgаtivе,” “All thiѕ builds truѕt аnd humаnizеѕ your brand, whiсh is really imроrtаnt, bесаuѕе wе аll know that реорlе buу from реорlе thеу know, likе аnd truѕt.”

• Thе nеxt timе уоu’rе tempted to skim thrоugh notes of praise оnlinе, think аbоut how уоu would respond in person. Aсting as grасiоuѕlу on rеviеw ѕitеѕ аѕ you wоuld fасе to fасе buildѕ truѕt аnd rеаl relationships. Bу ѕhаring grаtitudе аnd асknоwlеdgmеnt, you еxраnd уоur соmmunitу аnd dеереn itѕ lоуаltу. In timе, you’ll lооk fоrwаrd tо thе opportunity tо rеѕроnd tо thе wоndеrful thingѕ сuѕtоmеrѕ are ѕауing аbоut your buѕinеѕѕ.

• Google Places- To respond рubliсlу tо a rеviеw on Google Places, lоg intо уоur ассоunt аnd brоwѕе to уоur Gооglе Plасеѕ listing. Bеlоw thе each review in thе “Reviews bу Gооglе users” ѕесtiоn is a link to “Rеѕроnd publicly as thе оwnеr”.                                                                                         

• Yahoo Local- To respond publicly to a review on Yahoo Local, log into your account and browse to your Yahoo Listing. Below each review in the “recent review’ section there is a link to “comment on review”. It varies slightly from Google where anyone can comment on review, not just the business owner. However, comment will show user behind it.

• Bing Local- As of thiѕ writing, Bing Lосаl no lоngеr shows full rеviеwѕ. They uѕе a simple 5-star user ratings system. Thеrе is no mесhаniѕm for rеѕроnding tо rеviеwѕ on Bing.

• Merchantcircle- Mеrсhаntсirсlе provides реrhарѕ thе mоѕt соntrоl оvеr reviews. Aѕ thе business оwnеr, уоu саn rеmоvе rеviеwѕ оr rеѕроnd рubliсlу to thеm. Tо mаnаgе reviews оn Mеrсhаntсirсlе, lоg in to уоur ассоunt аnd go to thе “Dashboard”. Frоm thе dаѕhbоаrd, click оn “Rеviеwѕ”.

• Insiderpages- Inѕidеrраgеѕ is ѕimilаr tо Gооglе and Yаhоо in tеrmѕ оf providing the аbilitу fоr a buѕinеѕѕ owner to rеѕроnd dirесtlу – and publicly – tо a rеviеw. Log into the Inѕidеrраgеѕ ассоunt and browse to уоur liѕting. Below each rеviеw is a link to “Rеѕроnd tо thiѕ rеviеw”.

• Yelp- Yelp iѕ ѕimilаr tо Gооglе аnd Yаhоо in tеrmѕ of providing thе ability fоr a business оwnеr tо respond directly – аnd рubliсlу – tо a review. Log intо уоur buѕinеѕѕ оwnеr account аnd browse to уоur liѕting. Bеlоw each rеviеw is a link to “Add оwnеr соmmеnt”.

• Superpages- Suреrраgеѕ iѕ similar tо Google and Yаhоо in terms оf рrоviding the аbilitу fоr a buѕinеѕѕ оwnеr tо rеѕроnd dirесtlу – and рubliсlу – tо a review. Lоg into уоur buѕinеѕѕ owner account аnd brоwѕе tо уоur listing. Below each rеviеw is a link to “Business Ownеr Rерlу tо Rеviеw”.

• Ignоrе minоr complaints аnd rеѕоlvе iѕѕuеѕ privately when possible.

• Addrеѕѕ рrоblеmѕ constructively. Dоn’t uѕе rеѕроnѕеѕ tо advertise.

• Do nоt ask rеviеwеrѕ for аnуthing оr offer them anything.

• Be рrоfеѕѕiоnаl and роlitе. Thе wоrld саn rеаd уоur rеѕроnѕе.

• Do nоt attack the vаliditу оf a сuѕtоmеr’ѕ соmрlаint because it will often be read аѕ a реrѕоnаl аttасk.

1. Hi, Thanks fоr lеаving uѕ ѕuсh a wonderful rеviеw. Wе are glаd thаt you and family loved our ѕеrviсеѕ, оur dеdiсаtеd ѕtаff will be рlеаѕеd to lеаrn оf уоur high рrаiѕе. They wоrk very diligently and it will рrоvidе them with grеаt еnсоurаgеmеnt to keep doing what thеу аrе dоing. Nеxt timе you оr уоur friеndѕ want tо viѕit uѕ, рlеаѕе givе uѕ a саll in аdvаnсе аnd we will рrоvidе you with the bеѕt possible dеаlѕ and options thаt you will not find оnlinе. Thаnk you, оnсе again, fоr your kind words.

2. Thank уоu fоr lеаving ѕuсh a nice review. Wе аrе glаd thаt уоu and fаmilу lоvеd оur ѕеrviсеѕ, оur dеdiсаtеd ѕtаff will bе pleased to learn of уоur high рrаiѕе. They wоrk vеrу diligently and it will рrоvidе thеm with grеаt еnсоurаgеmеnt to keep dоing whаt thеу are dоing. Nеxt time уоu оr уоur friеndѕ want to visit uѕ, please give uѕ a саll in аdvаnсе andwe will provide you with the bеѕt роѕѕiblе dеаlѕ аnd options thаt you will nоt find оnlinе. Thаnk you, оnсе аgаin, fоr уоur kind words.

3. We аrе inсrеdiblу grateful that you took thе time оut tо leave us thiѕ note. Our соmраnу vаluеѕ рut сuѕtоmеr ѕаtiѕfасtiоn as top priority аnd wе аrе committed to our customers. Itѕ сuѕtоmеrѕ likе уоu thаt mаkе оur jоb wonderful. We lооk fоrwаrd to ѕеrving you аgаin.

1. Monitor Reviews- The first ѕtер tо gеtting mоrе positive reviews is tо knоw whеrе rеviеwѕ of уоur buѕinеѕѕ аrе likely tо appear. Google, Bing, Fасеbооk, Fоurѕԛuаrе, Yеlр, Bеttеr Buѕinеѕѕ Burеаu and Yellow Pages are some оf thе bеttеr known rеviеw places.

2. Complete your online profiles, accurately- Tаkе time tо аdd your hours оf operation, рrоduсt details, lосаtiоnѕ аnd other infоrmаtiоn. If thе ѕitе оffеrѕ categories, mаkе sure you сhооѕе thе proper оnеѕ to bе associated with. Thе more complete уоur оnlinе buѕinеѕѕ liѕtingѕ, product dеѕсriрtiоnѕ оn ecommerce platforms, and lосаl profiles, thе mоrе it appears уоu actively care аbоut уоur buѕinеѕѕ.

3. Include great photographs – Photographs mаkе your profiles ѕtаnd оut in lосаl ѕеаrсh rеѕultѕ and оn rеviеw wеbѕitеѕ. Bе ѕurе thаt уоur рhоtоgrарhѕ аrе high ԛuаlitу. The сlеаrеr аnd bеttеr thе imаgе lооkѕ, the more рrоfеѕѕiоnаl and impressive thе buѕinеѕѕ will арреаr tо those ѕеаrсhing online.

4. Show customer reviews are important to you- Simply hаving a ѕуѕtеm that аlеrtѕ customers their орiniоn matters tо your buѕinеѕѕ goes a lоng way tоwаrd gеtting mоrе positive rеviеwѕ. Dеvеlор a system of fоllоw-uр еmаil оr verbal communications.

5. Remind happy customers verbally of review sites- When ѕоmеоnе is аt the саѕh rеgiѕtеr, аѕk how thе meal оr еxреriеnсе wаѕ. If роѕitivе, remind them to viѕit rеviеw sites. Kеер in mind thаt it is against thе guidelines оf ѕоmе review ѕitеѕ to асtuаllу аѕk a сuѕtоmеr tо lеаvе a review for your business

6. Use software to seek out feedback and encourage testimonials- There аrе review software services thаt can bе рrоgrаmmеd tо ѕеnd роѕt-ѕаlе еmаilѕ tо сuѕtоmеrѕ аѕking what thеу thоught of уоur product оr ѕеrviсе.

7. Do NOT incentivize reviews from customers- It ѕоundѕ tеmрting. Yоu think, ‘why dоn’t I juѕt оffеr freebies оr discounts to gеt сuѕtоmеrѕ to lеаvе reviews’? Wеll, fоr оnе thing, thiѕ violates the tеrmѕ of service of mаnу review ѕitеѕ. It mау also viоlаtе FTC rulеѕ and state dесерtivе trade рrасtiсе rеgulаtiоnѕ.

8. Don’t set up a reviews from customer- Dо nоt ѕеt uр a tablet оr laptop аnd ask сuѕtоmеrѕ to rеviеw уоur business. Thiѕ crosses thе line оf thе rulеѕ оf service оn ѕоmе rеviеw ѕitеѕ. 

9. Respond to negative reviews- Don’t lеаvе nеgаtivе fееdbасk unаnѕwеrеd. Rеѕроnd thе right wау. Acknowledge if you mаdе a miѕtаkе аnd оffеr tо mаkе thingѕ right оr еxрlаin whаt you will dо diffеrеntlу going fоrwаrd.

10. Respond to positive comments- Respond tо роѕitivе fееdbасk, too. Thiѕ is оnе way to turn happy сuѕtоmеrѕ into enthusiastic аdvосаtеѕ whо ѕрrеаd positive a word оf mouth.

Check out tribelocal review generation widget and get more positive reviews. It helps you stand out from your competitor’s and also improves your search visibility on search engines.

Stay calm, cool down- Many buѕinеѕѕ оwnеrѕ fееl uрѕеt or angry when thеу rеаd a nеgаtivе rеviеw. It’ѕ important nоt tо respond to a rеviеw until уоu’vе cooled dоwn.

• Decide if it’s worth responding- Some negative reviews аrеn’t wоrth thinking about. If thеу’rе posted bу ѕоmеbоdу whоѕе lаnguаgе аnd opinions are сlеаrlу irrаtiоnаl, оr who’s a ‘frеԛuеnt complainer’, уоu may be bеttеr оff ignoring them. Likewise, if a rеviеw iѕ оn ѕоmеbоdу’ѕ obscure реrѕоnаl blоg, аnd it’ѕ сlеаrlу unfair, уоu mау decide nоt tо rеѕроnd.

• Read and follow the site rules for business- Mоѕt sites рrоhibit ѕwеаring, реrѕоnаl аttасkѕ аnd breaches оf рrivасу. But there may аlѕо be ѕоmе rulеѕ fоr rеѕроnѕеѕ that aren’t ѕо obvious (е.g. many ѕitеѕ prohibit advertising, ALL CAPS аnd linkѕ in rеѕроnѕеѕ).

• Ask for false or inappropriate reviews to be removed- If уоu bеliеvе that a review iѕ false оr mаliсiоuѕ (е.g. hаѕ bееn роѕtеd bу a competitor), or brеаkѕ thе site rulеѕ (e.g. соntаinѕ рrоfаnitу, personal аttасkѕ оr private infоrmаtiоn), contact thе site аnd аѕk fоr it tо be rеmоvеd.

• Research the incident- If nесеѕѕаrу, ѕреаk tо your ѕtаff tо get their ѕidе of the ѕtоrу, аnd соmmuniсаtе privately with the rеviеwеr tо find оut more dеtаilѕ. If уоu’vе jоinеd a rеviеw ѕitе, you ѕhоuld bе аblе tо mеѕѕаgе rеviеwеrѕ рrivаtеlу.

• Understand the customer’s point of view- Even if you don’t agree with a nеgаtivе rеviеw, trу to understand whу thе customer has posted it аnd what thеу are feeling.

• Respond privately to resolve the issue- Many buѕinеѕѕеѕ рrеfеr tо respond privately tо negative rеviеwѕ in thе first instance. If you have jоinеd a rеviеw ѕitе, уоur business ‘dashboard’ will аllоw уоu to ѕеnd a private rеѕроnѕе. Send a short mеѕѕаgе tо thе rеviеwеr in whiсh уоu:

           1.    Intrоduсе уоurѕеlf

           2.    Thаnk thеm fоr using уоur business

           3.    Thаnk them fоr their fееdbасk

           4.    Aроlоgiѕе for thе fасt that their еxреriеnсе didn’t satisfy thеm

Outlinе whаt you undеrѕtаnd to be their concerns.

It’ѕ possible to dо this withоut аdmitting that уоur buѕinеѕѕ hаѕ dоnе аnуthing wrоng, if уоu fееl that’s thе case.

• Respond publicily- Onсе уоu’vе communicated рrivаtеlу with thе customer, it’s gеnеrаllу a gооd idеа to post a public mеѕѕаgе acknowledging thе соnсеrn and outlining what you’ve done to resolve it.

• Be polite and constructive at all times- A negative rеviеw iѕ nоt good for your business, but a rude, aggressive оr fliрраnt response from уоu will рrоbаblу dаmаgе уоur rерutаtiоn еvеn mоrе.

• Learn and move on- Suссеѕѕful buѕinеѕѕ реорlе lеаrn from negative rеviеwѕ, imрrоvе their business if nееd bе, аnd thеn mоvе on. Try tо uѕе each negative rеviеw аѕ a chance to lеаrn ѕоmеthing nеw.

Tools like Tribelocal helps you manage reviews with its variety of customizable widgets. Click here to know more.

1. Yоu’rе nоt juѕt rерlуing tо juѕt thе one rеviеwеr. Yоu’rе ѕреаking tо еvеrуоnе whо reads thiѕ rеviеw, including роtеntiаl future сuѕtоmеrѕ.

2. Rерlуing is уоur орроrtunitу tо make thingѕ right. If a сuѕtоmеr brоught a complaint tо уоu in person, уоu would trу tо make it right. The ѕаmе gоеѕ for online reviews—despite thе imреrѕоnаl nаturе of оnlinе reviews, it’s not оvеr juѕt уеt. Yоu саn turn thiѕ thing around!

3. Rерlуing ѕhоwѕ оthеr readers you are nоt ѕhаdу or neglectful tо feedback, аnd have tаkеn ѕtерѕ to еnѕurе this problem won’t happen to the nеxt сuѕtоmеr.

1. Acknowledge The Issue- In mоѕt cases, еvеn if уоu dоn’t think the сuѕtоmеr iѕ right, it’s important tо асknоwlеdgе thе issue.                                                                                                 

2. Apologize- Whаt’ѕ thе point in acknowledging thе issue if you аrеn’t going tо рrоvidе аn ароlоgу? Agаin, еvеn if you feel thаt the сuѕtоmеr iѕ wrоng, уоu ѕhоuld always tаkе thе high road by issuing аn ароlоgу.

3. Provide An Explanation, If Necessary- There аrе times when an ароlоgу is mоrе than еnоugh tо аddrеѕѕ a situation. Even ѕо, there mау also be instances whеrе уоu’ll nееd tо рrоvidе mоrе information tо сlеаr uр a miѕundеrѕtаnding

4. Compensate The Reviewer Appropriately- Aѕ a consumer, thеrе’ѕ nоthing wоrѕе thаn having a nеgаtivе еxреriеnсе with a соmраnу аnd hаvе thеm bruѕh it off like it was no big deal. In thеir eyes, thе fаult еithеr has соѕt thеm time or money.

As ѕuсh, be willing tо gо аbоvе аnd beyond аnd inсеntivizе оr соmреnѕаtе thе consumer to use уоur business again. An ароlоgу gоеѕ far, but a 15% credit on their nеxt service iѕ muсh mоrе inсеntivе for thеm tо uѕе your buѕinеѕѕ again.

1. Dеаr Tosh, wе wаnt tо extend оur ѕinсеrеѕt apologies соrсеrning аll the iѕѕuеѕ that уоu have fасеd. Wе рridе ourseleves in maintaining the highest ԛuаlitу ѕtаndаrdѕ fоr оur customers. So, wе hоре уоu will give uѕ аnd opportunity to diѕсuѕѕ thiѕ futher with уоu.Yоu саn reach out to uѕ оn [phone numbеr] оr уоu саn еmаil uѕ оn [email id]. [name], оur [position] will bе taking саrе оf уоu реrѕоnаllу, his/her еxtn nо iѕ [extn]. He ѕhоuld be rеасhing оut tо уоu ѕhоrtlу аnd wе hоре tо find a solution thаn mаkеѕ you ѕmilе.                                                                             
2. Wе are еxtrеmеlу ѕоrrу tо hеаr аbоut thiѕ, and even mоrе ѕоrrу tо disappoint a customer. Nеxt time, please wаlk right uр a mаnаgеr аnd voice уоur соnсеrnѕ. Wе’d likе tо mаkе ѕurе that ѕuсh mistakes don’t happen аgаin. Please reach out tо uѕ on саll оr bу еmаil. Wе wаnt hеаr all аbоut your соnсеrnѕ and address thеm in the most ѕuitаblе wау. We lооk fоrwаrd tо hеаring frоm you. Yоur fееdbасk makes uѕ bеttеr.

1. Repair your business- Thе first step iѕ tо see whаt you саn do to аddrеѕѕ thоѕе соmmоn соmрlаintѕ. While уоu should оnlу give so much wеight tо rudе and аbuѕivе rеviеwѕ, if thе same рrоblеm keeps coming uр, it’ѕ likеlу аffесting far mоrе сuѕtоmеrѕ than just those willing tо соmрlаin оn thе Intеrnеt. You can also use Tribelocal analytics tool to find out where exactly you need to work on.

2. Erase negative reviews- It ѕееmѕ likе such a ѕimрlе ѕоlutiоn: Just аѕk thе wеbѕitе tо dеlеtе thе rеviеw! Sadly, еliminаting bad reviews iѕ nеvеr thiѕ еаѕу. Whаtеvеr уоu dо, dоn’t hire anybody who рrоmiѕеѕ tо rеmоvе соntеnt frоm rеviеw sites for уоu

3. Respond to negative reviews- Yоur nеxt tool iѕ tо simply rеѕроnd tо rеviеwѕ. Especially fоr ѕitеѕ thаt rеfuѕе tо dеlеtе bad оnlinе rеviеwѕ, rерlуing tо a rеviеw саn be a роwеrful tool bесаuѕе it turns a оnе-ѕidеd viеw оf уоur business into оnе where a роtеntiаl сuѕtоmеr can ѕее bоth sides of the рrоblеm.

4. Bury negative reviews- Anоthеr highlу effective tасtiс for dealing with negative reviews iѕ to ѕimрlу force a соntrаѕt bеtwееn a hаndful оf bаd reviews аnd a flood of gооd оnеѕ. Enсоurаgе уоur сuѕtоmеrѕ tо review уоu on websites bу inсluding links оn your wеbѕitе, in уоur ѕосiаl mеdiа рrеѕеnсе, and in уоur еmаil signatures.

The online consumers approach towards making buying choices has changed. With the advent of smartphones, buyer runs through reviews, information guides and product descriptions on the basis of which they make a purchase decision. A review is taken as a word if mouth by the online buyers so it is bound to impact the sales dramatically.

Google is the most used search engine and it works ethically enough to offer its users a research platform that they can trust. Trends have changed as online buyers do not visit the Help or Glassdoor reviews for business and take an easy route to Google business reviews. So, let us probe deeper to understand the scenarios and methods by which we can get rid of negative Google reviews.

Google doesn’t allow anyone to remove or delete Google review. Only if the review qualifies, the team would go ahead and delete it. The qualification criterion generally is:

• If it is a spam, competitor ad or fake
• If it is irrelevant to the business
• If the review content is violent

Although it’s not so easy to delete a Google review, but Google has answer to your question of “How to delete a Google review”. You must flag these kinds of reviews to the Google Business Plan team. Some of the businesses have tried hard to get the actual negative reviews to be deleted and that is why Google policies have gotten strict about them.

Generally speaking violent and irrelevant reviews have very vague boundaries and it is a herculean task to answer the question “How to remove a Google review?” Spam, fake and fraud negative reviews have a clear criterion of detection and you may not face a lot of friction getting it removed. Recently Google has made it open that any previous employee reviews will be deleted as it wants the reviews to be a landscape of customers only.

Probe

Your instincts may be right about a review being a fake one, but it’s better to have substantial proof ready to make sure your effort doesn’t go down the drain.

Make sure you have the screenshots or details of your sale records or a CRM data that makes it clear that the review content is not legitimate.

Let us say your business records have no indication any kind of purchase recently or past customer. It is advised not to go out in open and just put down your acquisitions as a response. Act like a responsible owner and ask the reviews about purchase details so that you can look into the issues. If the review is legitimate, you may save yourself some embarrassment but if it is definitely fake, you know you are on the right track.

Notify Privacy violation

Google allows business owner an easy option to flag the reviews they find inappropriate. The initial process is quite simple where you actually can see a small flag icon on the review and flag it to indicate to the Google team that the review seems to be inappropriate and its deletion is required.

Step 1

Step 2

Once the review is flagged, you need to report the review, provide your email id and select the type of violation the review brings around.

Knock the Google’s door

Google has a specialized Google My Business team to cater to reviews issues directly. To get in touch with the team all you need to do is launch the dashboard of Google My Business Page.

Under the reviews section, you need to select the channel using which Google team can get in touch with you. A phone call is the most preferred mode of communication as it gives you a platform to talk about the review in person. Ensure you have all the proof and justification ready to convince the Google team.

At the time Google may consider a review as legitimate and would not take any action against it. In such a case you do not need to be disheartened.

It is the time you turn to your loyal customers and ask them to write a review on Google about the products or services. Not only will this bring your online presence in a positive frame, but it will also diminish the impact of the negative reviews too.

Getting engaged into an infinitely long battle of how to delete a negative review might not be fruitful always but if you have a strong positive feedback presence, you do not even need to worry about the negative reviews Google. If you feel strange to ask your customers for reviews, just try it for once, you will be startled how responsive they are to this request. Be open to your customers that the positive reviews will help you build a stronger online presence and just see how your positive review count soars up.

Warnings – To Abstain From These Practices

Some business owners indulge in practices that are not ethical enough and may lead them into deep seas. You must always abstain from the practices below:

• Say no to fake positive reviews. The fake reviews are evident and are an unethical means to garner attention as per Google and Government policies.
• Do not offer your customers offers or discounts in exchange of positive reviews as it may create a negative impression on them.

It is a good practice to not wait for a negative review bombshell to drop and then you go looking after positive reviews. Engaging with your customer’s right from the beginning of the relationship and encouraging them to drop positive reviews online is a good practice that must be followed right from the start.

The methods we talked about above to get the negative Google business reviews deleted or removed are tried and test but will work only when they qualify the bracket of violation and you have enough proof to flag them.

While every negative reviews scenario may vary and the removal would be completely on the discretion of the team, negating its impact is possible by having a lot of legitimate positive reviews online. It is a very good practice to keep a check on negative reviews that can be handled by either getting them removed or as we talked about handling the legitimate reviews with the response that turns the tables around in one of our blogs recently.

While it might be a tough game to get the negative reviews deleted or removed, it is still possible and can be achieved. Wishing you all luck!

Responding to bad reviews do not need to sound like confrontation, it should be more about acknowledging and being sympathetic about the customer opinions or experience. Treat a negative review as an opportunity to earn the image of a responsible business ownership for your brand. We’ve added some response to bad review examples to help you with this. Bad customer reviews is a part of traditional business execution too but handling it online is a different story. Let us answer all your questions about how to respond to negative reviews:

Well, we don’t want you to take out your Yoga mat, burn some candles or incense sticks and start chanting the OM. Metaphorically we want you to sit back and relax before you write the response in the spur of the moment and click “POST”.

While you are relaxing you need to do a little brainstorming over the safest and honest response. Remember your client is already angry and you do not want to post anything that might provoke their negative feelings further.

Chalk out a response that cools down the client and he feels heard. Never ask questions as that might open the can of worms for you.

In the above bad review response, The Taj Team took a very safe approach by thanking the customer for the feedback and immediately jumped to the channel that would handle the escalation.

Your client may choose Google, Yelp or Glass door to lash out on your products or services. It will take some courage but make sure you respond to the customers in the same thread with your response. See this review –

“Thanks for your review, Richard. We are extremely sorry for your experience with our restaurant and would like to talk to you about it in detail. Please get in touch with us or leave your number.”

It is one of the most damaging restaurant review examples. 

It might ebb down the angry spirits of the enraged customer but it will do nothing for your reputation building. All the while the prospective customers who come across this review and response will keep wondering what happened there.

Keeping your response secretive is no good practice. Be open with a strategic response that communicates it clearly to the prospective clients that you are an attentive service provider.

A customer can sense when you are genuine in your response. Just fluffing won’t help you. You need to be proactive enough to offer your enraged customer a solution to the problem they faced. But be aware that never sound like you are offering a bribe.

Take time out and this from the customer’s perspective and chalk out a viable solution for both of you. When you express genuine empathy, it becomes an event in your response to the negative review and you are able to carve a solution for the customer.

Not understanding? No worries. We have plenty of responses to bad reviews examples to help you out.

Let’s say a client leaves you a review that they are quite unhappy about the speed of your website. You need to first thank them to make it to your website and then empathize with them by offering a solution like “clearing the cookies” and leaving a note that your team has taken a note of the same and is working on the website loading speed.

As is evident in the above bad Yelp review response, the chiropractor responded by offering a re-evaluation and expressed the intent to help ahead. Sometimes, you may try giving sarcastic and funny yelp responses while solving your customer’s issue at the same time. Responding to Yelp reviews this way may help you gain attention and business, instead of a bad impression.

Address your customers with their first names while responding to a negative review. It develops an instant connect and as per the studies, the customer’s mindset may switch to a positive response when you addressed this way and engage at a personal level.

So in your next response, instead of saying “Hey There” try using the first name to build a connect instantly.

As is evident in the above bad Yelp review response, the chiropractor responded by offering a re-evaluation and expressed the intent to help ahead. Sometimes, you may try giving sarcastic and funny yelp responses while solving your customer’s issue at the same time. Responding to Yelp reviews this way may help you gain attention and business, instead of a bad impression.

Every customer likes to be made to feel special. Responding to a negative review by saying “Thank you for choosing our services” is the gratitude you show for the business relationship between the two of you.

Let us say the customer is not happy about how your customer service agent behaved. In such cases, you need to be more proactive and make sure this time they feel attended well. If the customer has shared a negative review regarding some issue with the gadget go ahead and provide them the address and direct contact numbers where they can find a replacement or resolution for the same. 

The business owner was prompt enough to reply and emphasized the fact that they were speedy enough to send across the estimates. The reviewer will definitely want to have a speedier response and hence creating a strong positive impression.  

As soon as you are done with the creation of an appropriate response, make sure you post it. A negative review is a ticking time bomb. 3 negative reviews can send back 59% of your customers. So you need to be extra careful and make responding to negative reviews a time driven activity.

Not each response needs to be an essay. All you need to do is address the problem and provide the customer an actionable insight. Make sure you do not end simply apologizing for every negative review. That tarnishes the image of the brand even further. Instead, try understanding how to reply to a bad review which leaves a good impact on every reader.

Keep your response precise to the problem area the customer has mentioned and address it in a manner like this.

This example can teach you, how to respond to negative yelp reviews.

The response here is among good responses to negative Yelp reviews as it clearly seems to be coming from the one who attended the site in person and is offering a clear picture of the scene.

When you apologize you become stronger than you are as you learn about the drawbacks of the process or the product. Why not be vocal about the same when you feel this way. Most of the business owners feel apologizing may belittle them. But actually, when you apologize you express how humble you are and how receptive you are towards the customer feedback.

What could be the intent behind putting a negative review? A customer needs a solution and if you are prompt in providing the same, 70% of customers will stick to you for business in future too. Your responses to negative reviews will show how serious you are, about the issues they are facing.

See this example, which shows how to respond to a negative Google review:

The business owner came straight to the solution making it easy for the customer to understand the escalation matrix. This is a tip for future customers too as they might prefer private messaging at first instance, saving you from a negative review.

With a negative review, you are sitting on a ticking time bomb. A single negative review may flare the sparks and other customers with slight grievances may also start posting negative reviews. It is a must to have a practice of responding to negative reviews so that your online reputation remains under check always. This way, you will be able to create a positive impact on your business on your current and potential customers.

One can estimate its popularity through data available on the yelp official website that 72 million unique visitors through mobile web and 32 million via Yelp mobile application in quarter 2 of 2018, alongside more than 163 million reviews written by the end of Q2 2018 Their automated software based on a variety of parameters to ensure quality, reliability, and transparency in their activity, yields much appreciated and relevant desired results for a user.

Their blog can provide an interconnected network between “Yelpers” (who uses yelp), to extract quite more relevancy and transparency with their findings. Latest updates for local area searches with elaborated details about a particular doctor can ensure a filter for making a perfect decision.

Availability of Photos or Videos about a searched result is an add-on for the user. Even for Marketers tied up with the yelp have an option to mark an inappropriate review (quite intentionally) without having a permit for manipulating a review.

Their easy interface look-up with different languages to choose makes a user experience more accessible.

Info credit: www.yelp.com

Started in 2016, it’s emphasizing on providing transparency towards a goal for any search happening for a health care provider on its platform. Socioeconomic categorization should get an equal part of information about their health benefits and services from the consultants through accessing unbiased and completely trustworthy reviews written about them in a straightforward manner with an absolute deep relevant data.

A paid advertiser can never be able to influence their reviews pattern in any manner, that is what they have claimed firmly for their users.

To break a conventional approach for getting reviews quality available for various platforms, they are driving through a complex projection at the backend to ensure a much deeper yet easy to understand and to access information about health care providers in their area.

Their blog posts (Living Well, Health 101 sections) inputs about varieties of topics based on Health will make a great support for a user to extract a knowledge about their own probable diagnosis or cure possibilities.

Info credit: www.caredash.com

As far as its creative interface is concerned, it seems to be very engaged and up to date platform for reviewing and searching your doctors or other healthcare related services. It’s mainly in use through their mobile application platforms (both app store and google play store)

As soon as one finds it desired search result, they can book an online appointment instantly, as details about doctor’s timings and availability are on the system along with detailed reviews about them. So you can easily access your requirement’s match.

Apart from Doctors lists, they do have an option for searching Insurance providers, Pharmacists, etc. (almost everything related to healthcare services) at one place itself.

Their claim of making the delivery system updated almost instantly with recent updates about healthcare Service providers’ information is a remarkable feature for any user.

Info credit: www.zocdoc.com

A collective bulk of significant services for any user, at one place, is highly crucial, especially when there is a need for Medicare, such criteria follow an easy accessibility for a patient to find his/her requirements for healthcare services at a prime level. That’s exactly RateMDs are claiming to have at their platform.

You can search for your Doctor along with relevant detailed information in particular to the specialty required at just one click. Medical Insurance providers, Pharmacists in your area can be easily listed with just a few keywords in the search box.

Their popularity and reliability can be confirmed from statistics like, they have more than 2 million reviews available (almost 2.5, as per website data ).

An elaborated information regarding a specific consultant or hospital, including the status of the conditions of their area, where they are operating is an add-on for sure.

Info credit: www.ratemds.com

Especially Facebook is a great source for analyzing reviews (with millions of users)posted by other users, for a specific fan page of any health care service provider, either for a doctor or a hospital or even Medical Insurance providers.

Fan page or a Business page on Facebook is highly popular among the majority of the population, especially for young individuals, as they use it for several other purposes too, quite frequently. So such people can help others to extract information about any service provider.

Images and videos concerned with the facilities, they are providing , along with a call to action buttons like a Direct message or Map of their clinics or hospitals is an easy access tool.

Twitter which is also an important and popular platform with millions of subscribers can provide the same service, still, it’s not that efficient as Facebook is up to.

Info credit: www.twitter.com, www.facebook.com

This is a widely accepted platform due to its diverse service range for both users and marketers in concern for the Healthcare sector.

Apart from finding reviews about a specialty or an individual, one can go beyond that is a shopping extravaganza for healthcare products.

A detailed information through “Vitalmegs” about Medical costs and their procedures can be extracted easily. A reliability and authenticity can be accessed by looking at the number of visitors or users or reviewers they have currently. Their appreciation in top brands on information sources is likely to influence you a lot to have trust in them.

Infusion of high technology tools for the desired results at users end is a symbol of being trustworthy and transparent to deliver a quality outcome that will ensure a no time waste experience by any user.

Info credit: www.vitals.com

Endorsed program by The American Society for Aesthetic Plastic Surgery (ASAPS). As the name suggests they are “real” in terms of focussing towards a pattern of getting reviews from the patients who actually visited the healthcare service provider desk and revealing an insider view or information about all the factors.

Its a sort of survey which is being carried out by professional providers committed to binding towards an authentic and transparent system of collecting information specifically.

The website interface at home page itself , will reveal top 5 verified reviews, you can search for any specialty according to your area and search terms.

No fake reviews claims by this platform on the basis of extremely transparent and active participation of the real patient are highly appreciated, in concern to making up a decision to visiting a relevant consultant.

Info credit: www.realpatientratings.com

This website has a basic view of a comparative data analysis based on search criteria chosen by the viewer like past performance, credibility, quality, the geography of their desired search outputs.

You can find Doctors, Hospitals, Pharmacies information as per your selections, and a reliability depends upon an availability of data from federal government and trusted third parties inclusions. It’s not just a comparison reflecting grading or rating, but a detailed information, about a result, that will ensure your further analysis to think about a final decision make-up for visiting that particular healthcare provider.

Its trustworthy credibility can be analyzed through a data available on their website regarding more than five million reviews, fifty thousand pharmacies, one million professionals, six thousand hospitals. Its interface is also simple and easy to access to any user.

Info credit: http://www.ucomparehealthcare.com/

It is majorly a Blog community and directory of almost every specialty in healthcare. The home page itself reflects dominantly about Articles or Blogs posted by various contributors specialized in their respective expertise.

A diverse range of topics or titles related to healthcare services can be easily accessed on this platform. Apart from all these, you can search for a specialty doctor available in the area near you.

Availability of healthcare products, as well as almost every sector related to medical or healthcare, is easily available with a must to have information.

Info credit: www.wellness.com

Google as a major search engine, usually on top of everyone’s list whenever there is a search to be carried out online, almost for every other requirement. It’s an open platform, the user when feeds a search term for any health care provider according to his/her geography along with other relevant keywords, the most appropriate result with all major details including reviews for that particular healthcare search gets reflected ( as a Google doctor ).

From available reviews, a user can analyze an idea about that specific consultant or a hospital with all other significant and essential details like the website, map for directions, timings, photos and video, if available.

There are specific criteria at the backend, wherever a business registers its details with Google, a verification process is applied. So an authentic result can be expected very good at the users end.

Info credit: www.google.com/intl/en_in/business/

It’s a vast and broadened mixture of valuable information related to best health care services. It’s not just restricted to the exchange of information, but consists of tools that are well prepared to define your problems with more detailed version.

Availability of latest and credible updated information about almost every other sector of healthcare makes it highly reliable and useful for any user who is in search of a healthcare service provider.

Featured or latest posts on significant topics that are in direct relevance with preventive measures to adopt in general, will be very useful.

Their authenticity can be judged through the number of visitors in millions apart from a collection of content presented in a unique and easy ways of understandings for viewers is attractive.

Info credit: www.webmd.com

Popular website, providing information to consumers for Healthcare services requirements. They claim to provide trusted information or reviews that consists of Qualified Professionals and reputed Healthcare centers (like a hospital ) for the user.

Headed and managed by highly professional staff, both at technical and information levels, they serve a blog where one can find meaningful and relevant information about health care concerns in details and can refer those to your known ones.

A better and most concerned result with updated analytics tools and presentations defines their quality and transparency about their service providing values.

Info credit: www.healthgrades.com

One of the leading and most trusted source for elective cosmetic treatment. They have upgraded themselves from simple cosmetic procedures to the latest ones and with the bulk of options, from which a user can share their experiences, and connect with top providers.

This site claims to provide an unbiased information to its users about every other aspect of cosmetic treatments containing trusted experts.

More than 20,000 board-certified doctors and healthcare professionals are listed on this website along with absolutely real patient reviews.

Cosmetic treatment analysis by any common person can be done significantly by analyzing before and after photos concerned to the treatments done.

A selective approach will be very helpful for a user.

Info credit: www.realself.com

They claim to have absolutely Verified reviews and ratings in hundreds of categories that help a user to search for the best companies or professionals.

A researched listing or database is prepared with a regular check of that specific specialty or institution, so a certified quality and trusted result can be attained to make a perfect choice at the users’ end.

Their clean and easily accessible interface provides a great support in carrying out a search rapidly and perfectly as per desired outputs.

Info credit: www.angieslist.com

Dedicated to searching, particularly in a dentistry field , where one can find a specific result with a qualified dentist in an area near you.

Simple and clean interface are highly appreciable and makes an ease of access to any user , saving their time.

Info credit: www.doctor-oogle.com

These are the top 15 review websites for doctors and healthcare providers that you should be tracking as part of maintaining your online business reputation. However, it can be tough to track each review site individually. That is why you should opt for TribeLocal, a local SEO and citation software, that allows local businesses to manage their online reputation with ease. The platform has partnered with more than 200 local listing sites that ensures local businesses can manage and track reviews from a single dashboard.

Before the advent of the internet, businesses relied on word-of-mouth to get referrals. Existing customers would recommend a business product or service to family and friend and they, in turn, would rely on this advice and make the purchase. Things are not that different in the world of Internet and Google. Today, the reputation of a business is defined through a star-rating that Google, the biggest search engine in the world, uses.

In the modern times, reputation management is about scouring the internet to see what users and customers are saying about your brand, product and/or service. Any mention about your business can easily be monitored online, as there are software out there that help in online reputation management. The whole idea of is to get your target audience to talk more positively about your brand so that you expand your reach and enjoy more sales.

There are white label providers who create white label product or service which is then sold on a wholesale basis to another organisation, who is free to rebrand and re-sell the product or service as though they own it.

So, when you organisation invests in a white label solution, you acquire a unbranded product or service, and then you can customize it to align with your brand name and put it out there for your target audience. This does away with the need to spend money on creating and testing a product or service for your niche market.

White label reputation management solutions refers to products or services that is produced or created by a white label provider and the acquiring company then rebrands and sells to other organizations. A white label reputation management product can be a software that allows a business to monitor and manage their online reputation. It can also be a review response service.

It is prudent to remember that this product is completely rebrandable. A white label provider usually offers fulfillment services as well if an organization wants to scale the service. Usually, an organization can avail the following two white label reputation management solutions:

• Reputation management software:

  Here the software can be an app or a platform that allows an organization’s clients to manage their online reputation on their own. The supplier of the software is not responsible for responding to reviews or managing the scores that the clients get online.

• Reputation management service:

  You also have the option of providing your clients online reputation management services, wherein you, the third-party, handle the online reputation management of your clients and also respond to reviews and other online mentions.

As a white label reputation reseller, it will benefit you and your clients quite a bit. The first thing is that you can get high-quality products as a part of your portfolio and ensure you can maintain your clients’ online reputation without worries. By offering your clients white label reputation management platform or software, you ensure you have a team of dedicated personnel to manage online reviews and mentions of your clients.

It has become into a competitive marketplace and service providers are constantly vying with each other for clients in a digitally connected world. So, if you include high-quality reputation management as part of your product and service offering, you will enjoy a competitive edge. Just selling a single product or service is a sure shot way of losing clients, as after some time the product or service becomes stale. So, the key to business success lies in product diversification, and becoming a white label reseller allows you to do just that.

Here are some of the reasons why you should become an online reputation management reseller:

• Get More Clients:

  When you expand your product and service portfolio to include reputation management, the chances are high you will get more clients, and some of these can be large clients. Just think about it – if your clients get everything they require for their online digital marketing and selling needs, they have no reason to leave you. After all, it is better to deal with one service provider who offers all the services a business requires than dealing with multiple service providers.

• Provide Seamless Online Reputation Management:

  Today, a business has to be online to enjoy a flood of customers. This means online reputation management plays a major role in ensuring a business gets new and repeat customers. Any customer checks online for reviews before going ahead and buying from a business. If the reviews are negative, the customer moves on to a competitor, instead. So, by offering reputation management, you ensure your clients are able to help each prospect make it down the sales funnel to complete the sale.

• Provide Clients with a Much-Needed Service:

  An organization is busier focusing on its core business goals. Hence, they do not have the time to manage their online reputation. This is one of the reasons that businesses often cannot monitor and respond to every review and mention across social media platforms and review websites like Angie’s List and Yelp. So, they require the support of a reputation management service or software to ensure they can track and monitor mentions and reviews with ease. A online reputation management software ensures a business can manage their reputation across different channels and platforms using a centralized dashboard, making it convenient and simple.

• Ensures Rapid Business Growth:

  When you offer white label reputation management services or software, you don’t have to worry about research and development or the expenses associated with creating a new product. You have a readymade product at your disposal and you can offer it to clients to expand your business and boost your revenues.

• Integrate Your Capabilities:

  One of the best parts about becoming a white label reseller is that you can integrate your capabilities with the white label product or service. You don’t have to focus on selling these capabilities as standalone products or services. Instead, you can club them with the white label product and offer the full gamut of services to your client.

• Create a Steady Stream of Revenue:

  You can use the white label reputation management product or service to immediately create a new and steady stream of revenue for your business without spending money on building and testing the product. It will come tested and you will know the effectiveness of the product, allowing you to generate revenue from the very first day.

• Focus on Your Core Competencies:

  It is a fact that agencies are not experts in all fields. There will be a few things your agency will be good at. When you opt for a reputation management software for agencies, you will be able to focus on your core competencies and ensure you get the desired results quickly and effectively.

If you are thinking of becoming a white label reputation management reseller, it is improve you choose the right white label service provider. This will ensure you associate just with a service provider who has products and services that are in line with your brand and the services you offer your clients. This will allow you to offer more value to your existing client, and then the word-of-mouth will come into play and ensure you get more clients. And, if you have a stellar business development team, you can rest assured knowing that they will promote and market your services to help you get more and bigger clients.

There is no doubt that white label reputation management services and products give you the necessary tools to grow your business without worrying about lack of expertise, human resources and knowledge. So, go ahead and make an informed choice by including white label reputation management as a part of your product offering. It will provide your business with spectacular results.

The Big Daddy of all search engines, Google is the #1 search engine which is why it’s a no-brainer that you should get your company profile listed on their online business directory. Google helps present your listing in a structured way by listing out all relevant details including your working hours, contact information, images, preferred payment methods, and even Google Maps directions. Upon successfully listing your business, you’ll also be able to access insights for your page through its Analytics function.

In 2017, Google averaged nearly 7.8 billion searches per day – far more than any other search engine.

Close in on Google’s heels is Bing – a popular search engine owned by Microsoft. With numerous options such as bulk upload which allows you to update multiple business locations at one go along with your standard options such as adding photos and videos, Bing is a great platform if you’re looking to showcase your business potential and if your business in need of free business advertising.

Yelp has nearly 86 million average monthly visitors

Despite being popular pre-dominantly as an online review portal, Yelp is an online business directory that allows you to update information about your business. Details include the standard fare such as the type of business, working hours, location and even menus. There’s also an option to get features such as videos, targeted ads, removal of competitor’s ads, and much more for an additional fee. Here’s a pro-tip – once you find customers, direct them to this site and ask them to leave positive reviews for your business. Win-Win!

 

Essentially a location-based social platform which allows users to “check-in” at different places, getting listed on FourSquare’s online business directory can help potential customers find you. Once you claim your listing and verify your identity, you can add basic information about your business while adding your own offers or promotions to attract customers. Although it might not boast of the largest social media user base, you can make use of customer check-ins and attract more customers to your business.

Slowly but gradually building its reputation as one of America’s fastest growing business networks with over 1.7 million merchants and companies, stay ahead of the curve and get your business listed on Merchant Circle today. Not only does your business benefit from free business advertising on this online business directory, but you also get to add photos, respond to customer reviews and even update your blog straight from the Merchant Circle website.

Formerly known as Yahoo! Small Business, this small online businessdirectory now goes by the name Aabaco Small Business despite being run by Yahoo!. Although not very famous compared to its more illustrious peers, considering it’s Yahoo operated should be enough for your business to get noticed in online searches. In that vein, Aabaco permits you to take advantage of the monthly 150 million local searches and thereon lets you to add your business information, create websites and even market your business locally to improve your online presence.

Manta is a great online businessdirectory for small businesses to get listed as it has over 20 million monthly customers who can search you. Besides enabling you to list your business details, Manta helps improve your business’s marketing efforts by offering several tools, educational resources and even allows your businesses to connect with others to create a network.

There are two ways you can get your business listed on this online business directory. You can either get an accreditation from the BBB platform through an application or find your local BBB by clicking on the BBB Locator and get your business listed here for free. Goes without saying that getting an accreditation can help build trust with customers who are looking for you.

One of the best places to advertise for free, Angie’s List lets you to set up a free profile after you click on the Claim Your Listing button. Easy to use and navigate, Angie’s List is an online business directory that lets you update your basic business information while allowing you to respond to reviews. Furthermore, you can also access additional business tools to improve your presence – all for free on one of the best free online business listings out there.

An online business listing solely catering to female business owners, MOGUL is an award-winning platform that allows business owners to showcase their products and network with fellow business owners as well. With a weekly reach of over 18 million people, this unique platform facilitates a great way for reaching customers who might not be listed on other platforms.

Claim your free listing on Citysearch and make your customers easy to find you. Besides listing your business, you can also create local guides and “best of” lists to help customers get reviews, recommendations and directions to your business.

Facebook is much more than just a social networking website – it also doubles up as a bespoke marketing tool for businesses. With over 2 billion customers, to say Facebook is influential would be an understatement. Facebook not only permits your business to get the necessary exposure to grow organically but also enables you to make use of the various tools at your disposal to boost the visibility of your posts.

Before the digital age, Yellow Pages used to rule the roost for all sorts of listings. Although the old listings are defunct now, you can still use the new age online listing to claim your business and add all relevant information about your business. Just ensure to list your business here as a propriety.  

Close on its heels, Whitepages is one of the largest and most trusted online directories for Americans and Canadians with contact information for over 200 million potential customers. Listing your business on this website listing is easy and simple and definitely worth your time.

Although a platform LinkedIn used for professional social searches, LinkedIn is a great local business advertising tool that helps boost your business for potential customers by letting you add all of the basic information about your business. If you’re seeking potential employees or build a network, LinkedIn is precisely what you’ve been looking for.

Not free but a great local business advertising tool nevertheless, Dex Media can help businesses promote their listings through their unique advertising measures.

Besides adding your basic business information for free advertising online, this online directory offers enhanced business listings for premium users by allowing you to add extra details such as what payment methods you accept, services you offer like free WiFi etc. They also share a link to your site while ensuring that you’re also added to other popular platforms like Google and Bing.

Local.com mainly targets local customers in the US and displays your business name, address, city/state, phone number, along with links to your website. With an estimated at 1.4 million visits per month, Local.com is fast, easy and one of the best places to advertise for free as customers can find local businesses looking up their zip code.

Another social platform, Twitter not only gives you a larger audience to reach but it can also be used for promotion. By creating a presence on Twitter, you can boost your followers which, in turn, will allow you to generate more click-throughs and conversions, and find leads. You can use Twitter to sponsor tweets and get them in front of more customers to give your business that additional exposure it needs.

Although Kudzu’s claim to fame is through their home repair and home service online listings, this online business directory also specializes in listings for businesses for auto, health and professional services. You can get started with a free online advertising listing or choose to buy a premium listing to boost your chances of being found.

CrunchBase is slightly different from the other providers on this list as it’s not considered to be a traditional online business directory. It is more of a crowd-sourced platform where businesses entrepreneurs & start-ups can look for investors and other companies through the site. Currently, this database has grown into a comprehensive global dataset of over half a million corporate profiles.

With over 30 million businesses listed on this website listing, Chamber of Commerce empowers customers to look up various types of businesses including top restaurants, doctors, lawyers, nail salons, home services providers and more in cities across the country. You can either sign up for a free business listing or opt for a premium listing which can cost up to $300/month.

Another popular online business directory, you can create searchable listings by adding basic details to their business information including a link to your business site. If you’re wondering where to advertise online, YellowBook with over 19 million local businesses in their directory is a great start as you can add your listing and get the exposure your business needs.

Another free online business directory, CitySlick enables customers to look up businesses by typing out zip codes or keywords. Their reach is comparatively smaller but still worth listing especially considering they offer free online business advertising listing options.

Powered by Dex Media, you can list and increase exposure to your business on Superpages.com. You can provide business information such as phone numbers, driving directions, hours of operation, address, and website. Customers can even view customer reviews and gain insights on businesses and retailers.

With a YellowBot online business directory listing, you can update basic information about your business such as name and location if you’re looking for free business advertising online. There’s an option to opt for a premium listing that includes business websites and total control over your profile. You can even monitor and interact with customers just like on social networks.

 

Also known as DOT, Discover our Town allows you to list your location, hours, contacts and get directions to your business location. It serves as a great resource for free online advertising for small business and a travel guide for individuals who are looking to plan a trip or thinking about relocating or perhaps looking to buy a gift for a friend or relative in another town which is why it’s worth listing your business.

While Tripadvisor is primarily aimed at tourists who share their travel experiences – right from accommodations, restaurants, and attractions with other fellow travelers – this online buisness directory can also be a great place for your business to connect with your customers, especially if you are in the travel or hospitality industry.

 

Unlike other directories, this online business directory only lists businesses having an actual physical presence and not just an online presence. With over 6 million hits on a monthly basis, this is another online listing you can opt for especially if you have a physical presence.

 

As the name suggests, this online business directory provides important recommendations for local services near you. Which means if your business is looking to stand out from the crowd, you should definitely think of listing here as customers are always searching for businesses here. Relevant details such as your website, company address and phone number will be visible to your potential clients.

 

Amazon has the distinction of being the first online store that allowed customers to post product reviews way back in 1995. It is still one of the main sources for consumers who want to make an informed decision to purchase. Even though people may buy it from another source, they will often check Amazon to read product reviews and to find out what people are saying about the product. So, if you are selling on Amazon, it is time to focus on those gold stars. The more stars you have, the more credible your product and service.

Angie’s List is a US-focused business review website. It is a high-end review site, as users have to pay a membership fee. In lieu, the site rates the businesses on a scale from A to F. No review is anonymous, and rather than raving and ranting, the reviews are well thought out and written. Every business is allowed to respond to the review penned about them. Businesses can set up a page without paying a penny and once that is done, you can encourage your customers to leave reviews. After all, only members are allowed to leave reviews.

As an online business, you may not be bound geographically. So, it is prudent to cover review websites that cater to audiences around the globe. Choice is for customers in Australia. It is member-funded review website and independently tests products and services to write reviews for its members. The site does product comparisons and offers buying guides. It also allows members to discuss products with other members while rating them. So, if you have customers Down Under, Choice is the site you should track with care.

Trustpilot started out as a community-driven review site in Denmark. However, today, this fast-growing online review website caters to consumers in more than 65 countries, including the US. Customers write reviews about products and services as well as companies, and these reviews can be collected by businesses. Since they are posted on a third-party website, it lends more veracity to the reviews. You can opt for a paid version of Trustpilot that will allow you to create customizable invites for reviews to your customers and share customer ratings.

TestFreaks is also based in Scandinavia, like TrustPilot. It is headquartered in Sweden and works to help companies collect customer reviews. What makes TestFreaks unique is its Q&A feature. Here, prospects can post questions to businesses and get responses from them, creating a direct line of communication and engagement.

Which? is an independent consumer review website. It tests products and writes reviews about them. However, unlike other business review sites, Which? writes its own reviews and does not depend on consumers to write them. It also does not accept products from businesses to test and review them, though it does inform businesses when it is testing their products and services.

ConsumerReports is a non-profit organization; it is also an independent organization that tests and rates products. The company has reviewed more than 7.7 million products and does not accept advertising. It pays for all the products it tests, and this means that any review of the site will be unbiased and authentic. Every review comes with review criteria, product overview, buying guide and social sharing buttons. The reviews are in-depth and comprehensive, and aimed at providing consumers with as much information as possible to make an informed purchase decision.

If you operate a travel-related business, you should ensure you keep a close watch on TripAdvisor. It has the distinction of being the largest travel site in the world, and boasts more than 225 million reviews and opinions by travelers. The site offers travel guides, rental listing and advice forums for practically any location in the world. This is the reason my people browse through TripAdvisor before booking their trip. You can create a profile for the site and then encourage your guests to post reviews. Make sure you monitor and respond to the reviews, both negative and positive.

Roadfood is predominantly a US-based restaurant rating website where one can find food reviews for virtually every state across the U.S. However, what makes it different is that instead of generic restaurant reviews found on other restaurants rating sites, on Roadfood, patrons can read about individual dishes and view ratings for each dish. They also include small highway diners, small-town cafes, seaside shacks, casual drive-ins, barbecues, and local bake shops so if your restaurant falls under any of those categories, you know what to do.

Zagat holds the distinction of being one of the first restaurants rating sites and was founded all the way back in 1979. Zagat lets users make use of a numbered rating scale to rate restaurants across four different categories: food, decor, service, and cost.  Previously owned by Google, Zagat was recently sold to The Infatuation but still holds its reputation as being one of the most reliable restaurant ratings sites and source for restaurant recommendations.

Not to be left behind, Yahoo has their own recommendation and food rating website Yahoo! Local which helps users find local businesses and services online. As a restaurant owner, Yahoo! Local is undoubtedly a smart addition to your online local strategy. Moreover, you can even get started for free and it isn’t difficult to set up and manage a Yahoo! Local account. That being said – Yelp has recently partnered with Yahoo! Local which has meant that all reviews on Yahoo! Local have migrated and been replaced with reviews from Yelp.

You definitely want to track Influenster if you are selling consumer products. This site features news about such products and also carries customer reviews. Influenster is primarily for makeup, beauty, skincare, body and health products. This review site allows visitors to search using brand or product name and it also links to sites where its visitors can purchase these products. You will notice that the reviews on this product review site is quite detailed and come with images. This is the site to monitor if you sell beauty and healthcare products.

BBB, or Better Business Bureau, is a non-profit organization that assesses businesses based on pre-specified best practices on how businesses should treat their consumers. The site does not endorse or recommend a business and their services and products. Instead, Better Business Bureau lets consumers know whether a business conforms to its accreditation standards. BBB grants businesses rating ranging from A to F.

If your business is monitoring review sites across the internet, you should also make an effort to track an employee review site – the Glassdoor. It allows prospective employees, consumers and investors to find out what a business really like. The site allows employees to rate their organization on fixed parameters and employers can use these reviews to attract talent and build a brand for employment. The reviews also work to improve internal processes and management.

A lot of people spend a lot of time of Facebook! Yes, it is a fact and they review and rate businesses. Called the Facebook Ratings and Reviews, it is located on the left side of a business’ Facebook page. Any consumer logged on the social networking site can rate or review a business. They just need to go to the review section of the business’ Facebook page and choose a star rating and write a review, which is optional. The review can be made public, visible to friends or visible only to the reviewer.

With businesses using Twitter as a medium to engage prospective customers, it is but natural that this social networking site allows users to post complementary and negative tweets. While the fast-paced nature of the site does not allow reviews to get accumulated, search engines do index the tweets. Hence, these reviews on Twitter will pop up when someone searches for reviews of a business. Therefore, it makes sense to monitor Twitter for mention of your business so that you know what people are saying about you and your business in the World Wide Web.

The good old Yellowpages is still alive and thriving. It not only offers business free listing so that they can be found by their local audience, but it also allows them to manage their reviews. This listing site also doubles up as a business review site and helps local business improve their local marketing efforts, and managing reviews is one of them.

Foursquare has more than 55 million active users, and this demonstrates the popularity of this review website. It allows users to check different businesses using the Foursquare app and also allows them to leave reviews. It is one of the most interesting review sites on the internet as it allows businesses to be discovered by potential customers.

Restaurants often have the short end of the stick as a bad day can spell disaster. If you own a restaurant, you can register on OpenTable and consumers can use the platform make reservations and also review your restaurant. OpenTable provides a rating to restaurants based on the number of reviews and the recommendations that the restaurant receives.

If you are looking to monitor positive and negative reviews about your business, you really need the Expresit app. The app allows businesses to manage their online reputation by ensuring that merely the positive reviews get published. Any negative review is sent directly to the business, so that they can deal with it privately and address the problem without any online glare from other customers.

These are the top 20 review websites that you should be tracking as part of maintaining your online business reputation. However, it can be tough to track each review site individually. That is why you should opt for TribeLocal, a local SEO tool and local citation software, that allows local businesses to manage their online reputation with ease. The platform has partnered with more than 200 local listing sites that ensures local businesses can manage and track reviews from a single dashboard.

As a restaurant owner, the first thing you should do after claiming your locations on Google Local Business is to claim them on Yelp. This online word of mouth site is one of the leading consumer review sites not only for restaurants but also for other types of business while also receiving high priority from the Google Search Engine results.

Yelp is the 4th most visited customer review site on the Internet, after Google, Facebook, and Amazon – Bright Local

OpenTable allows you to make reservations directly through OpenTable’s site and as per 2018 statistics, seats more than 23 million diners every month in over 43,000 restaurants across the globe. Besides reservations, users can also place feedback by using a five-point rating system to judge the experience across different categories including Food, Ambience, Value, and Service, which all feed into a restaurant’s overall score.

As per numbers released by the company, nearly 850,000 reviews are posted every month, which makes a compelling case for you to definitely contemplate using OpenTable.

Zomato, launched in 2008, has made emerged as one of the top restaurant rating websites for bloggers, food critics, and diners. Hence, without a question, you should definitely look to get listed on it if you’re a restaurant owner. Previously known as Urbanspoon, Zomato facilitates online delivery as well.

Getting yourself listed on the world’s biggest search engine is a no-brainer as it will allow your restaurant to appear in local search results. Moreover, Google also publishes restaurant reviews and ratings on its own Google review restaurants platform which has meant that claiming your business on Google My Business has become a crucial step for every local restaurant marketing strategy and search strategy. You can also sign up for Google Alerts to help monitor activity and brand mentions.

As per a Website Builder study, even a half star improvement in the restaurant’s rating – on a scale from 1-5 – meant that it was more likely to be full during peak dining times.  

Facebook has over 2.2 billion users – yes, 2.2 billion which makes it the leading global for product information and reviews. Facebook is one of the best restaurant review sites and thereon, user reviews posted on Facebook matters if your restaurant wants good publicity. As a matter of fact, Facebook ranks third, trailing behind only Google and Yelp for checking online reviews for local businesses.

88 percent of people trust what friends and even strangers say on Facebook about businesses – Statista

TripAdvisor is a highly useful online resource and one of the top restaurants rating sites for your business; therefore, your first step should be to take control of your presence on the site. Because of the site’s algorithm, the more reviews and stars your restaurant gets, the higher it will start to rank on the TripAdvisor list. Further, TripAdvisor allows you to effectively manage and monitor your restaurant’s online reviews by signing up for instant notifications. Here’s the best part though – TripAdvisor gives every restaurant an equal opportunity to shine based on customer reviews and activity.

MenuPages is a GrubHub brand and a local restaurants reviews site that allows patrons to locate restaurants by cuisine, near a specific address and even by similar restaurants in the area. Besides being a comprehensive online and mobile provider of constantly updated menus, MenuPages also doubles up as a resource for food and restaurant content, including menus, ratings, contact information, and of course the all-important reviews.

Gayot, pronounced guy-OH, is a restaurant review website named after the French food critic that makes use of a 20-point French grading system for restaurants. Although you can’t claim a listing on Gayot, it’s one of the unique restaurants rating sites as it includes Q&As with some of the most well-known chefs, restaurant owners, wine experts and celebrities from across the planet.  In addition, Gayot can help customers find the best restaurants around the world for various cuisines.

90 percent of all customers read less than 10 reviews before forming their opinion about the business – Website Builder

Roadfood is predominantly a US-based restaurant rating website where one can find food reviews for virtually every state across the U.S. However, what makes it different is that instead of generic restaurant reviews found on other restaurants rating sites, on Roadfood, patrons can read about individual dishes and view ratings for each dish. They also include small highway diners, small-town cafes, seaside shacks, casual drive-ins, barbecues, and local bake shops so if your restaurant falls under any of those categories, you know what to do.

Zagat holds the distinction of being one of the first restaurants rating sites and was founded all the way back in 1979. Zagat lets users make use of a numbered rating scale to rate restaurants across four different categories: food, decor, service, and cost.  Previously owned by Google, Zagat was recently sold to The Infatuation but still holds its reputation as being one of the most reliable restaurant ratings sites and source for restaurant recommendations.

Not to be left behind, Yahoo has their own recommendation and food rating website Yahoo! Local which helps users find local businesses and services online. As a restaurant owner, Yahoo! Local is undoubtedly a smart addition to your online local strategy. Moreover, you can even get started for free and it isn’t difficult to set up and manage a Yahoo! Local account. That being said – Yelp has recently partnered with Yahoo! Local which has meant that all reviews on Yahoo! Local have migrated and been replaced with reviews from Yelp.

Another restaurant review website with a bit of a unique focus is Foursquare. Foursquare has one of the largest databases of user-generated geolocation in the world and its user-friendly interface encourages users to leave “tips” or single phrase/sentence reviews. However, what makes Foursquare truly stand apart is its ability to provide business owners with incredibly compelling data set including includes information about most recent visitor, most frequent visitor, time of day, new visitors, and a gender breakdown for anyone interested in consumer behavior.

Eat24 is another website that encourages online restaurant reviews while also offering delivery service.  With a growing network covering over 30,000 restaurants in 1,500+ cities, Eat24 allows users to discover new restaurants based on their personal gastronomical preferences. Part of GrubHub now who acquired it in late 2017, Eat24 will soon be shut down after allowing existing users to migrate over to Grubhub’s platform.

94 percent of respondents stated that online reviews have convinced them to avoid a business – ReviewTrackers

Citysearch is yet another of those important restaurant search sites and has features several prominent restaurants, bars, and even local events across the nation. Thanks to its extensive syndication and fairly strong visitation, Citysearch puts its reviews almost everywhere including the top search engines & directories and have as much as 15 percent more exposure than a review written in Google Maps.

Manta is a local marketing software specially targeted at small business owners. If you’re your restaurant business is in need of an online presence, you can get an instant boost by featuring an ad on its homepage, and updating your business’ listing in Manta’s directory within 24 hours of signing up. If you sign up as a premium customer on this restaurant rating website, you can get alerts immediately when customers leave reviews thus allowing you to manage your online reputation quickly and efficiently across the web from a single place.

Today, online reputation management has taken a greater priority as every business – be it a grocery store or a restaurant – are being judged by their ratings online. Attorneys and firms are not immune to this either. The fact of the matter is that in this digital age before a potential client even sets foot in your office – there’s a high probability that they might have already searched for review lawyers in a search engine such as Google or Yahoo Local or on attorneys’ review sites. And if at all any negative information were to pop-up about your practice online, it can have a far-reaching consequence with the potential to make or break your firm. Worse still – a bad online reputation could severely affect your revenues if a potential client sees any kind of negative comments being brandished about your brand image – leading them to opt for a competitor’s services instead.

As you must have guessed by now, the majority of the people out there are clearly influenced by rating lawyers which have been published online. Hence, it’s imperative that you take start taking steps in the right direction in order to build a solid presence on attorneys’ review sites where your potential customers are looking. By putting in place a systematic online reputation strategy for safeguarding your firm, you will be able to douse any fires before they spread and cause irreparable damage. Moreover, establishing a solid by review lawyers’ management strategy will help the good reviews about your business shine while further ensuring there’s plenty of positive testimonials across the web – especially on attorney rating websites. Promoting positive content for your business will also help push any negative content floating online down in search engine rankings and, in time, render them ineffective.

Clients always looking to find a lawyer on the internet. Which is why, first and foremost, you need to start monitoring your online presence and search the internet for your brand mentions and/or reviews that might be published about your or your firm. Ensure that you address both positive and negative postings. Also, keep in mind that how you respond to a review can be witnessed by thousands of people – so do take some time to craft a sensible reply. While you’re at it, ensure that you stick to gender neutral and politically correct terms.

Unless you’re in the loop of what people are saying about your brand, you won’t be able to understand the gravity of the situation and realize how much negative coverage can cause irrevocable harm to your business and reputation. Furthermore, by setting up Google alerts, you will be able to track mentions of your firm’s name, your name, and the names of any clients or cases you’re working on.

Leverage social networks – Facebook, Twitter, LinkedIn, and Instagram– to your advantage by staying active on your pages and profiles. What this does is effectively help you foster a sense of community & belonging between you, and/or your firm with both your existing as well as prospective clients. You should also make it a point to ensure that all information about your company mentioned on your social media pages is accurate and updated at all times. Moreover, keep the enthusiasm levels high by constantly putting up fresh stories, blog posts and engaging visual content to keep your clients captivated. These proactive measures will go a long way in establishing loyalty and retention within your client base.

It goes without saying that clients will be more comfortable engaging in business with you or your firm if they find you trustworthy. One sure-shot way of doing so is augmenting your positive reviews and by encouraging positive feedback from your clients. A tried and tested ploy of encouraging clients to leave feedback is by including a relevant link on your profile which can make it easier for your clients to leave comments – and for you to track them. Strengthening the status of your clients by promoting positive reviews on your website reinforces your firms’ good standing and, in turn, boost your law firm’s online reputation.

Stay on top and be conscious of what’s being said about you on online lawyer ratings websites. Additionally, keep yourself informed on which attorneys review websites have been generating the most traffic and leads for your law firm. In most cases, sites such LinkedIn, Yelp attorney reviews, Yahoo, Yellow Pages, Google Places, Google Business, Avvo, and Lawyer Rating are the popular lawyer rating sites used by legal consumers to provide feedback about lawyers and find a lawyer.

It’s absolutely crucial that you understand the importance of why these sites need to be monitored closely and thereon, learn to manage the contents associated with each page. Once you figure out where your potential clients are looking for you and how current clients are reviewing you, you can buckle up and establish a disciplined review management strategy.

How do you ensure that your business gets more online reviews? Will providing great services prove enough to get you online reviews? No, they will not, because not all customers leave reviews online, especially if they are positive experiences. On the other hand, people do not waste any time in exchanging negative online reviews. You cannot avoid it. It is normal for people to do that. Let us look at ways to generate more online reviews.

The best way to get online reviews is to ask your customers to provide one after experiencing your goods or services. One has to concede that the customer has a very short attention span today. However, it is your responsibility to provide a platform where your customers can submit their reviews. One way to do so is to feature a CTA option.

Another way to do so is to invite your customer to place a review. Encouraging a customer is a more polite way to generate online reviews as compared to asking for them. You have a lot of tools to help you in this regard. You can have a readymade questionnaire with answers that your customer has to click and submit. It saves a lot of time for the customer. However, this system does not let the customer provide their views. They have to click the options available to them. Nevertheless, it is better than not getting any reviews at all.

Don’t forget to claim your online identity. The likelihood of you coming across directory listings that use a similar name or probably your own business name. Not only can it provide grounds for misrepresentation but it can also confuse potential & existing clients. By claiming your listing, you can update the various doctor directories on doctor rating websites with your correct credentials and fill out any missing or incorrect information as well.

Always make it a point to engage when people post comments ­– be it positive or negative. While positive comments/reviews deserve to be acknowledged and thanked, it’s how you respond to negative comments that can make a world of a difference to the public perception about your practice. As a doctor, you possibly cannot control what others say about you, but at the very least, you can tell your side of the story. Hence, while responding, make sure that you’re gracious and prompt in your replies as it shows that you care about your clients. If need be, you can even look to respond privately, to remedy the situation and discuss further course of action. Thereon, how you go about responding to doctor reviews and comments can affect not only your ability to acquire new patients but also your standing as a member of the medical community as a whole.

In this digital age, having an active presence on social media is imperative. Today, consumers rely on the internet for everything and before availing any service, they will definitely have a look online. By having an active presence online, you can not only help give assurance to the customer but it can also provide an avenue for knowing more about your practice. Make sure you actively participate in online forums, doctor reviews, and discussions on social media platforms such as LinkedIn, Facebook, Twitter, YouTube and even blogs for that matter. Social media helps keep it real, which, in turn, allows patients to see your real side as well. While you’re at it, think of new ways to organically invite comments, suggestions for improvement, and other feedback with the help of engagement tools.

Another reputation management tip which is often downplayed is the importance of having your own website as a medical professional. Granted that you might be actively killing it on social media, but the fact of the matter is that having your own website lends credibility to your practice while also increasing your practice’s visibility and promoting your professional background as well. Think of it like having your own online, living resume which can be updated on a daily basis.

Do take necessary steps so as to establish an active presence on top legal lawyer directories. Besides search engines, prospective clients make use of online legal directories to find information about legal professionals and find a lawyer in their area. Top directories thus provide you a viable alternative if you’re looking to boost your online presence and for clients to find a lawyer. So make sure you create a profile on these websites and fill out the details as thoroughly as possible. Thereon, some of the most popular online lawyer directories are as under:

Regarded as one of the authoritative lawyer directories for clients looking to find a lawyer, Avvo provides consumers with an inexpensive and easy-to-access legal advice. Attorneys can also avail a free profile in their directory. Needless to say, Avvo is also a great online directory if you’re looking to boost your overall SEO efforts.

A well-established name in online legal lawyer directories, one of the best features of FindLaw is that it offers an Answers section where lawyers can answer questions asked by people from across the board. Who knows ­– some of them might be your potential clients. Further, they also offer attorneys with a free listing.

Another popular lawyer directories resource is Lawyers.com and it doubles up as a powerful, important directory for attorneys and for clients looking to find a lawyer. Although you can get a free listing, it makes sense to opt for a premium listing if you want to do more marketing for your firm.

Considered by many as one of the top lawyer directories, Justia is a great resource for claiming your listing which, in turn, will allow you to enhance your online presence and brand.  Justia also holds the distinction of being one of the highest PageRank directories for attorneys on the web. Which is why by simply having a link in your profile can prove to be an effective way of boosting your SEO efforts even if you do not use the account for anything else.

Today, there’s no doubt that email marketing acts as a strong tool for client retention and reputation management. If you’re stuck and bereft of ideas when it comes to drafting email templates, TribeLocal’s Online Reputation Services are what you need. Choose from top customer review templates which you can use to engage with your customers better. Here is a couple to give you a clue on what we can bring to the table.

Dear xxx,

Thank you for taking the time to write up a brief feedback for us based on your work with our firm. Getting feedback from clients is an important component of staying competitive and helps add legitimacy to our website.

To that end, can you share with us your experience? We have a list of questions that could make it easier for you to place feedback:

• Did you have any initial concerns about working with the firm and how were those concerns resolved?
• Did the firm help solve a particular challenge you were faced with?
• Would you recommend our firm to a close friend or family member and if say, what would you tell them about us?

We look forward to your response and there’s anything you need help with, please do not hesitate to ask.

Yours sincerely,

XX

Dear xx,

We are delighted that you’ve chosen to work with us for resolving your legal needs. We are working hard to make our firm better for our customers by listening to buyers’ comments and concerns.

We would love to receive your feedback. Providing a testimonial would only take about a couple minutes of your time but it would mean a great deal to us.

Attached is a link to our firm’s LinkedIn profile. You can simply click on the link and write a quick review stating how your experience was working with us.

Thank you for your time.

Yours truly,
XX

If you’re looking to efficiently manage your online reputation, why not consider TribeLocal – arguably one of the best platforms for reputation management ­­­– for attorneys and otherwise. From taking corrective measures for fixing any negative mentions to tracking your reviews online, TribeLocal facilitates an effective way to productively and proactively influence your company’s reputations and relationships. The best part is that you can opt for a free 7-day trial to see how it works for you ­– Win-Win! There are thousands of people looking to find a lawyer everyday ­– Let TribeLocal’s Online Reputation team help you gain more traction and business online today!

Since the past few years, restaurant reputation management has grown in importance as a solid online reputation directly impacts a restaurant’s revenue potential. A positive reputation will not only have new customers flocking over to sample the menu but also help in attracting new staff while keeping existing clients and employees happy. That being said, it’s can prove to be a difficult task if you’re looking maintain a strong online reputation. The most unsettling part of this is that even a single negative post or thread on the internet can undo all your previous good work thus destroying your reputation, image, brand perception, and consumer loyalty completely. And considering the sheer amount of competition out there, the last thing you want is to leave your online reputation at risk.

If you own a restaurant, the first thing you should do is start taking reviews restaurants site pages seriously. Responding to online reviews plays an important role in increasing revenues but many restaurateurs make the cardinal sin of either not responding to the reviews, or worse still – responding incorrectly, therefore, increasing the damage done. By being responsive to online reviews, shows that you’re listening to your customers. Which is why you should ensure that you always respond to your customers.

Furthermore, your star ratings and search rankings are also entirely dependent on them. Let’s illustrate its importance with a valuable piece of statistic – As per a study conducted by University of California Berkeley, it was revealed that even a half-star improvement in online reviews restaurants ratings can lead to a 30 – 49 percent increase in the chances of a restaurant being fully booked during peak dining times.

Additionally, do ensure you ‘claim’ your page on top review sites by authenticating your credentials. This will help you micro-manage important bits of information on their page while also providing a more accurate representation of your business– right from your working hours to the facilities available at the restaurant.

Having a great presence on social media channels is a must as the ‘vibe’ your restaurant reflects can play a major role in determining whether new customers want to drop by for a meal or a drink.

It’s crucial that you keep track of what customers are saying about you on top review sites such as Zomato, Yelp, Facebook, Instagram, and Twitter. Moreover, you need to improvise by interacting, building, engaging, and responding to all customer service inquiries – which will help in establishing a community fan base.

Additionally, keep uploading new photos, interesting posts, fun hashtags, while taking up other similar measures. These initiatives will go a long way in making your page entertaining, informative, and interesting to your target audience.

1. Maintain a separate section dedicated to blogs. These blogs could highlight the current trends in the restaurant business, new food offerings etc. This will not only help you in increasing user engagement but also enhance your brand visibility on various restaurant listings.
2. Never post fake news or reviews on anything pertaining to reviews restaurants as this could tarnish your restaurant’s image if you’re ever caught out.
3. Build a community on all social media channels and keep them captivated at all times. There’s nothing more important than having a loyal customer base rooting for you. Also, make liberal use photos and videos whenever possible.
4. It’s also important that you verify and claim your listing on some of the best websites for restaurants such as Google or Yelp business restaurant listings as soon as possible.
5. Always consider your audience while posting on social media as your message could come across as offensive to a certain set of people.
6. Attract business customers with LinkedIn.
7. Don’t hesitate to seek help from third-party aggregators such as Google reviews restaurants if you need help managing your online reputation.

As a business owner, it should be your utmost priority to pay attention and respond to what your customers are saying about your restaurant. Whether your reviews restaurants are positive or negative, make sure to respond so that you can improve your customer’s overall experience.

There are tonnes of review websites for restaurants out there who cover restaurant listings. However, we have made it easy for you by listing out the most popular & best websites for restaurants reviews which you need to pay attention to.

One of the most used local restaurant guide, Allmenus is predominantly popular in the USA and its comprehensive directory includes restaurant listings for over 250,000 restaurants across the country.

Yahoo! is amongst the top review sites out there and provides a great way to showcase restaurant listings as it’s used by over 150 million people for looking up local restaurant reviews and for feedback on restaurants & eateries. It also includes a nifty dashboard feature which lets you review your ratings received and build-up customer loyalty by responding to your customers.

Customers on the lookout for quality websites for restaurants have always relied upon Yelp for that very purpose. Ranked amongst the best restaurant review sites, there’s no better place to find out what customers are saying about reviews restaurants. By allowing you to showcase your business in front of its 138 million users, Yelp is undoubtedly one of the best sites to read up feedback on restaurants.

Hello!

Thanks for choosing [your business]. I wanted to take this opportunity to reach out and check with you about your experience.

We would be grateful if you could take out a minute of your time and click on the [link to review platform] and share your feedback. Your insights are appreciated and they will help us to serve you better in the future!

Thank you in advance for helping us out!

Sincerely,
xxx.

Good day,

First and foremost, we would like to thank you for your recent visit to our location. To ensure that we continue providing you with the best possible experience and to help us continue our high quality of service, we invite you to leave us your feedback.

Positive online reviews from customers like yourself can help other customers learn about who we are and about the services we offer. Click here to review [link to review platform]. We truly appreciate it!

Thank you for being our customer and for your time.

Sincerely,
xxx.

Although you must have surely understood the importance of developing a solid online reputation by now, chances are – you’re busy running a business and don’t have enough time to dedicate to manage your online reputation all by yourself. Don’t fret – If you have been on the lookout for a reputable Online Reputation Management (ORM) solution, TribeLocal has got you covered.

With TribeLocal’s online reputation management services, you can:

• Be in control of your image on the internet and clean search results.
• Present your restaurant business powerfully online and further enhance the visibility of your positive mentions of your business
• Remove unwanted content and manage criticism to eliminate it completely if at all possible, or hide it if not.
• Create an online legacy while staying vigilant as well as proactive to combat any future threats.

At TribeLocal, we leave no stone goes unturned when it comes to keeping your online reputation intact. Besides having one of the best reviews restaurants generation tools available on the market today, we also help you stay in control of your image over the internet.  Our bespoke solutions guaranteed that you will have better online ratings and review. Most importantly, we help present your business powerfully online while further enhancing the visibility of your positive mentions and of your business.