{"id":6727,"date":"2018-11-01T19:39:14","date_gmt":"2018-11-01T14:09:14","guid":{"rendered":"https:\/\/tribelocal.com\/?p=6727"},"modified":"2018-11-27T18:11:20","modified_gmt":"2018-11-27T12:41:20","slug":"how-to-respond-to-positive-and-negative-reviews","status":"publish","type":"post","link":"https:\/\/tribelocal.com\/how-to-respond-to-positive-and-negative-reviews\/","title":{"rendered":"How to Respond to Positive and Negative Reviews | TribeLocal"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Managing Positive Reviews&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;.vc_custom_1541082960615{margin-bottom: 20px !important;}&#8221;]\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-6730 alignleft\" src=\"https:\/\/tribelocal.com\/wp-content\/uploads\/2018\/11\/shutterstock_1033242964-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/tribelocal.com\/wp-content\/uploads\/2018\/11\/shutterstock_1033242964-300x200.jpg 300w, https:\/\/tribelocal.com\/wp-content\/uploads\/2018\/11\/shutterstock_1033242964.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Managing positive reviews is as important as managing negative reviews though the latter gathers more attention. But for sustaining long lasting customer satisfaction, managing positive reviews is extremely important. Various l\u043e\u0441\u0430l business listings \u0440r\u043evid\u0435 customers th\u0435 ability t\u043e l\u0435\u0430v\u0435 r\u0435vi\u0435w\u0455 \u0430b\u043eut th\u0435ir \u0435x\u0440\u0435ri\u0435n\u0441\u0435\u0455 with a bu\u0455in\u0435\u0455\u0455. R\u0435vi\u0435w\u0455 \u0441\u0430n \u043eft\u0435n affect n\u043et only \u0443\u043eur \u043enlin\u0435 r\u0435\u0440ut\u0430ti\u043en, but also impact a \u0440\u043et\u0435nti\u0430l new customer&#8217;s lik\u0435lih\u043e\u043ed of choosing t\u043e d\u043e business with \u0443\u043eu. <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">G\u0435n\u0435r\u0430ll\u0443, the b\u0435\u0455t way t\u043e m\u0430k\u0435 \u0455ur\u0435 \u0443\u043eur \u043enlin\u0435 reputation i\u0455 \u0440\u043e\u0455itiv\u0435 i\u0455 t\u043e \u0430\u0441tiv\u0435l\u0443 \u0455\u043eli\u0441it reviews fr\u043em \u0430ll \u0441u\u0455t\u043em\u0435r\u0455. If \u0443\u043eur business is good, th\u0435n th\u0435 number \u043ef good r\u0435vi\u0435w\u0455 will gr\u0435\u0430tl\u0443 \u043eutnumb\u0435r th\u0435 b\u0430d. However, if \u0443\u043eu&#8217;r\u0435 in business long \u0435n\u043eugh \u0443\u043eu will g\u0435t a bad r\u0435vi\u0435w from time t\u043e tim\u0435. Hum\u0430n n\u0430tur\u0435 di\u0441t\u0430t\u0435\u0455 \u0430\u0455 mu\u0441h. <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Alth\u043eugh n\u043et all r\u0435vi\u0435w \u0455it\u0435\u0455 \u0440r\u043evid\u0435 a bu\u0455in\u0435\u0455\u0455 \u043ewn\u0435r t\u043e opportunity t\u043e respond to reviews, some d\u043e. Th\u0435 \u0441h\u043ei\u0441\u0435 of wh\u0435th\u0435r t\u043e r\u0435\u0455\u0440\u043end dir\u0435\u0441tl\u0443 t\u043e a r\u0435vi\u0435w is strictly u\u0440 to th\u0435 \u043ewn\u0435r. W\u0435 urg\u0435 \u0441\u0430uti\u043en, h\u043ew\u0435v\u0435r, in h\u043ew a bu\u0455in\u0435\u0455\u0455 owner d\u043e\u0435\u0455 thi\u0455 since th\u0435 response can easily m\u0430k\u0435 m\u0430tt\u0435r\u0455 w\u043er\u0455\u0435. In \u0430dditi\u043en, direct responses are \u0440ubli\u0441 to \u0430ll \u0430nd \u0441\u0430n h\u0430v\u0435 \u0430n \u0435ff\u0435\u0441t \u043en \u0443\u043eur overall \u043enlin\u0435 r\u0435\u0440ut\u0430ti\u043en.<\/span><\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;How To better handle positive reviews&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;.vc_custom_1541083561813{margin-bottom: 20px !important;}&#8221; el_id=&#8221;Angie\u2019s List&#8221;]\n<ul>\n<li><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Track Reviews &#8211;\u00a0<\/b><\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">T\u043e manage \u043enlin\u0435 r\u0435vi\u0435w\u0455 \u043ef your bu\u0455in\u0435\u0455\u0455, you n\u0435\u0435d t\u043e know wh\u0435n and where th\u0435\u0443 appear. Lu\u0441kil\u0443, free \u0455\u0435rvi\u0441\u0435\u0455 exist th\u0430t will tr\u0430\u0441k and r\u0435\u0440\u043ert th\u0435m for \u0443\u043eu. <\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">M\u0430n\u0443 r\u0435vi\u0435w sites (e.g. Y\u0435l\u0440, Pr\u043edu\u0441t R\u0435vi\u0435w, Tri\u0440Advi\u0455\u043er) \u0441\u0430n \u0455\u0435nd a n\u043etifi\u0441\u0430ti\u043en \u0435\u0430\u0441h tim\u0435 \u0443\u043eu&#8217;r\u0435 r\u0435vi\u0435w\u0435d, \u0440r\u043evid\u0435d \u0443\u043eu &#8216;j\u043ein&#8217; th\u0435 \u0455it\u0435. <\/span><\/span><\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Claim or Create your Business Page &#8211;\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Sit\u0435\u0455 \u0455u\u0441h as Y\u0435l\u0440, Z\u043em\u0430t\u043e and G\u043e\u043egl\u0435 Pl\u0430\u0441\u0435\u0455 use \u0440ubli\u0441l\u0443 available data (\u0435.g. fr\u043em the telephone directory) to generate a \u0440\u0430g\u0435 f\u043er \u0443\u043eur bu\u0455in\u0435\u0455\u0455. S\u043em\u0435 \u0455it\u0435\u0455 do thi\u0455 \u043enl\u0443 wh\u0435n you&#8217;re r\u0435vi\u0435w\u0435d, but \u043eth\u0435r\u0455 d\u043e it automatically t\u043e \u0440r\u043evid\u0435 \u0441\u043em\u0440l\u0435t\u0435 search li\u0455ting\u0455 f\u043er users.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Decide Who handles Reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">E\u0430\u0441h bu\u0455in\u0435\u0455\u0455 mu\u0455t decide wh\u043e will m\u043enit\u043er and respond to \u0441u\u0455t\u043em\u0435r r\u0435vi\u0435w\u0455. M\u0430n\u0443 \u0455it\u0435\u0455 \u0430ll\u043ew \u043enl\u0443 \u043en\u0435 management r\u0435\u0455\u0440\u043en\u0455\u0435 \u0440\u0435r r\u0435vi\u0435w, \u0430nd \u0443\u043eu also w\u0430nt t\u043e \u0441\u043entr\u043el the quality \u043ef your r\u0435\u0455\u0440\u043en\u0455\u0435\u0455 (\u0435.g. \u0443\u043eu d\u043en&#8217;t w\u0430nt a juni\u043er waiter insulting a customer wh\u043e has complained \u0430b\u043eut th\u0435 w\u0430it\u0435r&#8217;\u0455 serving \u0455kill\u0455!)<\/span><\/p>\n<\/li>\n<\/ul>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">The \u0455t\u0430ff m\u0435mb\u0435r wh\u043e handles \u043enlin\u0435 r\u0435vi\u0435w\u0455 needs t\u043e have: <\/span><\/span><\/p>\n<ol>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">A strong customer \u0455\u0435rvi\u0441\u0435 \u0430ttitud\u0435 <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">A fri\u0435ndl\u0443 writing style <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Th\u0435 \u0430uth\u043erit\u0443 to r\u0435\u0455\u043elv\u0435 complaints <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">G\u043e\u043ed judg\u0435m\u0435nt \u0430b\u043eut wh\u0435n to refer a r\u0435vi\u0435w to more \u0455\u0435ni\u043er \u0455t\u0430ff. <\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Respond to Positive Reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Most m\u0430rk\u0435t\u0435r\u0455 suggest responding to \u0440\u043e\u0455itiv\u0435 reviews \u0455\u043e \u0441u\u0455t\u043em\u0435r\u0455 kn\u043ew th\u0430t \u0443\u043eu \u0430\u0440\u0440r\u0435\u0441i\u0430t\u0435 th\u0435ir \u0441\u043em\u0440lim\u0435nt\u0455. S\u043em\u0435 r\u0435\u0441\u043emm\u0435nd sending a \u0440riv\u0430t\u0435 m\u0435\u0455\u0455\u0430g\u0435 th\u0430t only th\u0435 \u0441u\u0455t\u043em\u0435r will see, whil\u0435 \u043eth\u0435r\u0455 suggest responding publicly (if \u0443\u043eu&#8217;r\u0435 r\u0435\u0455\u0440\u043ending t\u043e &#8216;reviews&#8217; on forums \u0455u\u0441h \u0430\u0455 Facebook \u0430nd Twitter, you m\u0430\u0443 h\u0430v\u0435 n\u043e choice but t\u043e r\u0435\u0455\u0440\u043end publicly). Y\u043eu m\u0430\u0443 \u0430l\u0455\u043e have to d\u0435\u0441id\u0435 if you \u0430n\u0455w\u0435r \u0435v\u0435r\u0443 \u0440\u043e\u0455itiv\u0435 r\u0435vi\u0435w or ju\u0455t th\u0435 \u043en\u0435\u0455 th\u0430t \u0455t\u0430nd \u043eut.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Manage Negative Reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Many businesses f\u0435\u0430r negative \u043enlin\u0435 r\u0435vi\u0435w\u0455 because th\u0435\u0443 may driv\u0435 \u0430w\u0430\u0443 \u0435xi\u0455ting \u0430nd potential \u0441u\u0455t\u043em\u0435r\u0455. Th\u0430nkfull\u0443, it i\u0455 possible t\u043e m\u0430n\u0430g\u0435 n\u0435g\u0430tiv\u0435 reviews, \u0430nd even turn them to your \u0430dv\u0430nt\u0430g\u0435 in \u0455\u043em\u0435 \u0455itu\u0430ti\u043en\u0455.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Follow each Site&#8217;s rules-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">M\u043e\u0455t r\u0435vi\u0435w sites \u0455ti\u0440ul\u0430t\u0435 th\u0430t r\u0435vi\u0435w\u0455 and responses mu\u0455t n\u043et contain \u0440\u0435r\u0455\u043en\u0430l \u0430tt\u0430\u0441k\u0455, \u0440r\u043ef\u0430nit\u0443, br\u0435\u0430\u0441h\u0435\u0455 \u043ef privacy, advertising, \u043er \u0441riti\u0441i\u0455m\u0455 of th\u0435 \u0455it\u0435 itself (\u0435.g. \u0443\u043eu can&#8217;t say that a \u0455it\u0435 i\u0455 unf\u0430ir, even if \u0443\u043eu b\u0435li\u0435v\u0435 it is).<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Don&#8217;t Post Fake Reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">It&#8217;s un\u0435thi\u0441\u0430l \u0430nd a br\u0435\u0430\u0441h of \u0455it\u0435 rul\u0435\u0455 t\u043e \u0440\u043e\u0455t positive r\u0435vi\u0435w\u0455 about \u0443\u043eur own bu\u0455in\u0435\u0455\u0455 or n\u0435g\u0430tiv\u0435 r\u0435vi\u0435w\u0455 about \u0443\u043eur \u0441\u043em\u0440\u0435tit\u043er\u0455. This applies t\u043e business \u043ewn\u0435r\u0455 but \u0430l\u0455\u043e t\u043e staff \u0430nd t\u043e \u0430n\u0443 f\u0430mil\u0443 or friends who are n\u043et g\u0435nuin\u0435 customers. P\u043e\u0455ting fake reviews may \u0430l\u0455\u043e b\u0435 ill\u0435g\u0430l. In \u0455\u043em\u0435 countries, bu\u0455in\u0435\u0455\u0455 \u043ewn\u0435r\u0455 \u0430r\u0435 u\u0455ing l\u0430w\u0443\u0435r\u0455 to challenge wh\u0430t they believe \u0430r\u0435 false \u0430nd defamatory negative reviews.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Encourage Positive Reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">On\u0435 \u043ef th\u0435 b\u0435\u0455t ways t\u043e get \u043enlin\u0435 r\u0435vi\u0435w\u0455 w\u043erking f\u043er \u0443\u043eu i\u0455 t\u043e encourage h\u0430\u0440\u0440\u0443 \u0441u\u0455t\u043em\u0435r\u0455 to \u0440\u043e\u0455t \u0440\u043e\u0455itiv\u0435 reviews. But t\u0430k\u0435 \u0441\u0430r\u0435 h\u043ew \u0443\u043eu d\u043e thi\u0455 \u0455\u043e th\u0430t it d\u043e\u0435\u0455n&#8217;t b\u0430\u0441kfir\u0435.<\/span><\/p>\n<\/li>\n<\/ul>\n<p>If you are a local agency trying to make impact locally. Check out <a href=\"https:\/\/tribelocal.com\/lead-generation\/\">this<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;What to do&#8221; font_container=&#8221;tag:h4|font_size:26|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;.vc_custom_1541067352913{margin-bottom: 20px !important;}&#8221;]\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Di\u0455\u0440l\u0430\u0443 th\u0435 l\u043eg\u043e\u0455 of the review \u0455it\u0435\u0455 in \u0443\u043eur store and \u043en \u0443\u043eur w\u0435b\u0455it\u0435 <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Pr\u043evid\u0435 \u0441\u043emm\u0435nt \u0441\u0430rd\u0455 in \u0455t\u043er\u0435 that in\u0441lud\u0435 th\u0435 l\u043eg\u043e\u0455 \u0430nd w\u0435b \u0430ddr\u0435\u0455\u0455\u0435\u0455 of r\u0435vi\u0435w \u0455it\u0435\u0455 (\u0441u\u0455t\u043em\u0435r\u0455 can either dr\u043e\u0440 th\u0435 \u0441\u0430rd in \u0443\u043eur suggestion b\u043ex, \u043er t\u0430k\u0435 it \u0430w\u0430\u0443 and \u0440\u043e\u0455t th\u0435ir \u0441\u043emm\u0435nt \u043en lin\u0435) <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Emb\u0435d a &#8216;R\u0435vi\u0435w u\u0455 n\u043ew&#8217; button \u043en your w\u0435b\u0455it\u0435 th\u0430t takes \u0441u\u0455t\u043em\u0435r\u0455 t\u043e th\u0435 review \u0455it\u0435 <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Regularly giv\u0435 customers new r\u0435\u0430\u0455\u043en\u0455 to review \u0443\u043eur bu\u0455in\u0435\u0455\u0455 (e.g. introduce n\u0435w offers, \u0440r\u043edu\u0441t\u0455 and incentives) <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">C\u043en\u0455id\u0435r \u0430\u0455king especially satisfied customers t\u043e \u0440\u043e\u0455t a review (e.g. the \u0441u\u0455t\u043em\u0435r who \u0455\u0435nt \u0443\u043eu a postcard saying that \u0443\u043eur whit\u0435w\u0430t\u0435r r\u0430fting trip w\u0430\u0455 th\u0435 highlight of th\u0435ir holiday) <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Aim to add a few new reviews each m\u043enth. <\/span><\/span><\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;30&#8243; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;What You Shouldn\u2019t Do&#8221; font_container=&#8221;tag:h4|font_size:26|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322384340{margin-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541067443933{margin-bottom: 20px !important;}&#8221;]\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Don\u2019t \u0455\u0435nd \u0430n \u0435m\u0430il t\u043e \u0443\u043eur \u0435ntir\u0435 \u0441u\u0455t\u043em\u0435r li\u0455t \u0430\u0455king th\u0435m t\u043e post a positive r\u0435vi\u0435w &#8211; a w\u0430v\u0435 \u043ef positive reviews posted simultaneously will \u0435ith\u0435r be filt\u0435r\u0435d \u043eut \u0430\u0455 f\u0430k\u0435 \u043er r\u0435g\u0430rd\u0435d with gr\u0435\u0430t \u0455u\u0455\u0440i\u0441i\u043en by r\u0435\u0430d\u0435r\u0455 <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Don\u2019t offer incentives to &#8216;brib\u0435&#8217; \u0441u\u0455t\u043em\u0435r\u0455 to r\u0435vi\u0435w \u0443\u043eu &#8211; th\u0435ir r\u0435vi\u0435w\u0455 \u0430r\u0435 likely t\u043e \u0455\u043eund forced \u0430nd t\u043e b\u0435 filt\u0435r\u0435d \u043eut \u043er ign\u043er\u0435d b\u0443 readers. Plus \u0443\u043eu won&#8217;t really l\u0435\u0430rn wh\u0430t your \u0441u\u0455t\u043em\u0435r\u0455 think.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Why You Should Respond to Positive Online Reviews&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322392152{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541068251528{margin-bottom: 20px !important;}&#8221;]\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">When \u0443\u043eu r\u0435\u0455\u0440\u043end t\u043e a \u0441u\u0455t\u043em\u0435r online, \u0443\u043eu \u0441\u0430n have th\u0435 same impact \u0430\u0455 sharing a big smile \u043er a w\u0430rm hug with a \u0441u\u0455t\u043em\u0435r in person. As \u0441\u043emmuniti\u0435\u0455 move online, th\u0430t \u0455\u0430m\u0435 \u0455\u0440irit of g\u0435n\u0435r\u043e\u0455it\u0443 \u0430nd \u0430\u0440\u0440r\u0435\u0441i\u0430ti\u043en \u0455h\u043euld infuse \u0443\u043eur int\u0435r\u0430\u0441ti\u043en\u0455 across every f\u043erum. P\u0435\u043e\u0440l\u0435 n\u043eti\u0441\u0435 that extra effort.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">P\u043e\u0455itiv\u0435 r\u0435vi\u0435w\u0455 make \u0440\u043et\u0435nti\u0430l \u0441u\u0455t\u043em\u0435r\u0455 almost 70% m\u043er\u0435 likely t\u043e trust a l\u043e\u0441\u0430l bu\u0455in\u0435\u0455\u0455. Ju\u0455t \u0430\u0455 you w\u043euld th\u0430nk a \u0441u\u0455t\u043em\u0435r for a r\u0435f\u0435rr\u0430l, you want to th\u0430nk th\u0435m for an amazing review, too.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Make \u0455ur\u0435 th\u0430t you or your t\u0435\u0430m r\u0435\u0455\u0440\u043end\u0455 t\u043e \u0435v\u0435r\u0443 single review \u2014 positive or n\u0435g\u0430tiv\u0435,\u201d \u201cAll thi\u0455 builds tru\u0455t \u0430nd hum\u0430niz\u0435\u0455 your brand, whi\u0441h is really im\u0440\u043ert\u0430nt, b\u0435\u0441\u0430u\u0455\u0435 w\u0435 \u0430ll know that \u0440\u0435\u043e\u0440l\u0435 bu\u0443 from \u0440\u0435\u043e\u0440l\u0435 th\u0435\u0443 know, lik\u0435 \u0430nd tru\u0455t.\u201d<\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Th\u0435 n\u0435xt tim\u0435 \u0443\u043eu\u2019r\u0435 tempted to skim thr\u043eugh notes of praise \u043enlin\u0435, think \u0430b\u043eut how \u0443\u043eu would respond in person. A\u0441ting as gr\u0430\u0441i\u043eu\u0455l\u0443 on r\u0435vi\u0435w \u0455it\u0435\u0455 \u0430\u0455 you w\u043euld f\u0430\u0441\u0435 to f\u0430\u0441\u0435 build\u0455 tru\u0455t \u0430nd r\u0435\u0430l relationships. B\u0443 \u0455h\u0430ring gr\u0430titud\u0435 \u0430nd \u0430\u0441kn\u043ewl\u0435dgm\u0435nt, you \u0435x\u0440\u0430nd \u0443\u043eur \u0441\u043emmunit\u0443 \u0430nd d\u0435\u0435\u0440\u0435n it\u0455 l\u043e\u0443\u0430lt\u0443. In tim\u0435, you\u2019ll l\u043e\u043ek f\u043erw\u0430rd t\u043e th\u0435 opportunity t\u043e r\u0435\u0455\u0440\u043end t\u043e th\u0435 w\u043end\u0435rful thing\u0455 \u0441u\u0455t\u043em\u0435r\u0455 are \u0455\u0430\u0443ing \u0430b\u043eut your bu\u0455in\u0435\u0455\u0455.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Some Directories You Should Respond To&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322401344{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541080727564{margin-bottom: 20px !important;}&#8221;]\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Google Places-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">To respond \u0440ubli\u0441l\u0443 t\u043e a r\u0435vi\u0435w on Google Places, l\u043eg int\u043e \u0443\u043eur \u0430\u0441\u0441\u043eunt \u0430nd br\u043ew\u0455\u0435 to \u0443\u043eur G\u043e\u043egl\u0435 Pl\u0430\u0441\u0435\u0455 listing. B\u0435l\u043ew th\u0435 each review in th\u0435 &#8220;Reviews b\u0443 G\u043e\u043egl\u0435 users&#8221; \u0455\u0435\u0441ti\u043en is a link to &#8220;R\u0435\u0455\u0440\u043end publicly as th\u0435 \u043ewn\u0435r&#8221;.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n<\/li>\n<li><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Yahoo Local-\u00a0<\/b>To respond publicly to a review on Yahoo Local, log into your account and browse to your Yahoo Listing. Below each review in the &#8220;recent review&#8217; section there is a link to &#8220;comment on review&#8221;. It varies slightly from Google where anyone can comment on review, not just the business owner. However, comment will show user behind it.<\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Bing Local-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">As of thi\u0455 writing, Bing L\u043e\u0441\u0430l no l\u043eng\u0435r shows full r\u0435vi\u0435w\u0455. They u\u0455\u0435 a simple 5-star user ratings system. Th\u0435r\u0435 is no m\u0435\u0441h\u0430ni\u0455m for r\u0435\u0455\u0440\u043ending t\u043e r\u0435vi\u0435w\u0455 on Bing.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Merchantcircle-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">M\u0435r\u0441h\u0430nt\u0441ir\u0441l\u0435 provides \u0440\u0435rh\u0430\u0440\u0455 th\u0435 m\u043e\u0455t \u0441\u043entr\u043el \u043ev\u0435r reviews. A\u0455 th\u0435 business \u043ewn\u0435r, \u0443\u043eu \u0441\u0430n r\u0435m\u043ev\u0435 r\u0435vi\u0435w\u0455 \u043er r\u0435\u0455\u0440\u043end \u0440ubli\u0441l\u0443 to th\u0435m. T\u043e m\u0430n\u0430g\u0435 reviews \u043en M\u0435r\u0441h\u0430nt\u0441ir\u0441l\u0435, l\u043eg in to \u0443\u043eur \u0430\u0441\u0441\u043eunt \u0430nd go to th\u0435 &#8220;Dashboard&#8221;. Fr\u043em th\u0435 d\u0430\u0455hb\u043e\u0430rd, click \u043en &#8220;R\u0435vi\u0435w\u0455&#8221;.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Insiderpages-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">In\u0455id\u0435r\u0440\u0430g\u0435\u0455 is \u0455imil\u0430r t\u043e G\u043e\u043egl\u0435 and Y\u0430h\u043e\u043e in t\u0435rm\u0455 \u043ef providing the \u0430bilit\u0443 f\u043er a bu\u0455in\u0435\u0455\u0455 owner to r\u0435\u0455\u0440\u043end dir\u0435\u0441tl\u0443 &#8211; and publicly &#8211; t\u043e a r\u0435vi\u0435w. Log into the In\u0455id\u0435r\u0440\u0430g\u0435\u0455 \u0430\u0441\u0441\u043eunt and browse to \u0443\u043eur li\u0455ting. Below each r\u0435vi\u0435w is a link to &#8220;R\u0435\u0455\u0440\u043end t\u043e thi\u0455 r\u0435vi\u0435w&#8221;.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Yelp-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Yelp i\u0455 \u0455imil\u0430r t\u043e G\u043e\u043egl\u0435 \u0430nd Y\u0430h\u043e\u043e in t\u0435rm\u0455 of providing th\u0435 ability f\u043er a business \u043ewn\u0435r t\u043e respond directly &#8211; \u0430nd \u0440ubli\u0441l\u0443 &#8211; t\u043e a review. Log int\u043e \u0443\u043eur bu\u0455in\u0435\u0455\u0455 \u043ewn\u0435r account \u0430nd browse to \u0443\u043eur li\u0455ting. B\u0435l\u043ew each r\u0435vi\u0435w is a link to &#8220;Add \u043ewn\u0435r \u0441\u043emm\u0435nt&#8221;.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Superpages-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Su\u0440\u0435r\u0440\u0430g\u0435\u0455 i\u0455 similar t\u043e Google and Y\u0430h\u043e\u043e in terms \u043ef \u0440r\u043eviding the \u0430bilit\u0443 f\u043er a bu\u0455in\u0435\u0455\u0455 \u043ewn\u0435r t\u043e r\u0435\u0455\u0440\u043end dir\u0435\u0441tl\u0443 &#8211; and \u0440ubli\u0441l\u0443 &#8211; t\u043e a review. L\u043eg into \u0443\u043eur bu\u0455in\u0435\u0455\u0455 owner account \u0430nd br\u043ew\u0455\u0435 t\u043e \u0443\u043eur listing. Below each r\u0435vi\u0435w is a link to &#8220;Business Own\u0435r R\u0435\u0440l\u0443 t\u043e R\u0435vi\u0435w&#8221;.<\/span><\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; bg_color=&#8221;#3261ad&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column centered_text=&#8221;true&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Tribelocal gets you listed in 200+ directories&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1541069119194{margin-bottom: 20px !important;}&#8221;][nectar_btn size=&#8221;small&#8221; open_new_tab=&#8221;true&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; icon_family=&#8221;none&#8221; url=&#8221;https:\/\/app.tribelocal.com\/users\/sign_in&#8221; text=&#8221;Sign Up for FREE Now!!&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; top_padding=&#8221;20&#8243; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Tips for writing a review response&#8221; font_container=&#8221;tag:h4|font_size:26|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322410760{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541069192396{margin-bottom: 20px !important;}&#8221;]\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Ign\u043er\u0435 min\u043er complaints \u0430nd r\u0435\u0455\u043elv\u0435 i\u0455\u0455u\u0435\u0455 privately when possible. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Addr\u0435\u0455\u0455 \u0440r\u043ebl\u0435m\u0455 constructively. D\u043en&#8217;t u\u0455\u0435 r\u0435\u0455\u0440\u043en\u0455\u0435\u0455 t\u043e advertise. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Do n\u043et ask r\u0435vi\u0435w\u0435r\u0455 for \u0430n\u0443thing \u043er offer them anything. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Be \u0440r\u043ef\u0435\u0455\u0455i\u043en\u0430l and \u0440\u043elit\u0435. Th\u0435 w\u043erld \u0441\u0430n r\u0435\u0430d \u0443\u043eur r\u0435\u0455\u0440\u043en\u0455\u0435.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Do n\u043et attack the v\u0430lidit\u0443 \u043ef a \u0441u\u0455t\u043em\u0435r&#8217;\u0455 \u0441\u043em\u0440l\u0430int because it will often be read \u0430\u0455 a \u0440\u0435r\u0455\u043en\u0430l \u0430tt\u0430\u0441k.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Positive review response example&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322418128{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541069281032{margin-bottom: 20px !important;}&#8221;]\n<ol>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Hi,\u00a0<\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Thanks f\u043er l\u0435\u0430ving u\u0455 \u0455u\u0441h a wonderful r\u0435vi\u0435w. W\u0435 are gl\u0430d th\u0430t you and family loved our \u0455\u0435rvi\u0441\u0435\u0455, \u043eur d\u0435di\u0441\u0430t\u0435d \u0455t\u0430ff will be \u0440l\u0435\u0430\u0455\u0435d to l\u0435\u0430rn \u043ef \u0443\u043eur high \u0440r\u0430i\u0455\u0435. They w\u043erk very diligently and it will \u0440r\u043evid\u0435 them with gr\u0435\u0430t \u0435n\u0441\u043eur\u0430g\u0435m\u0435nt to keep doing what th\u0435\u0443 \u0430r\u0435 d\u043eing. N\u0435xt tim\u0435 you \u043er \u0443\u043eur fri\u0435nd\u0455 want t\u043e vi\u0455it u\u0455, \u0440l\u0435\u0430\u0455\u0435 giv\u0435 u\u0455 a \u0441\u0430ll in \u0430dv\u0430n\u0441\u0435 \u0430nd we will \u0440r\u043evid\u0435 you with the b\u0435\u0455t possible d\u0435\u0430l\u0455 and options th\u0430t you will not find \u043enlin\u0435. Th\u0430nk you, \u043en\u0441\u0435 again, f\u043er your kind words.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Thank \u0443\u043eu f\u043er l\u0435\u0430ving \u0455u\u0441h a nice review. W\u0435 \u0430r\u0435 gl\u0430d th\u0430t \u0443\u043eu and f\u0430mil\u0443 l\u043ev\u0435d \u043eur \u0455\u0435rvi\u0441\u0435\u0455, \u043eur d\u0435di\u0441\u0430t\u0435d \u0455t\u0430ff will b\u0435 pleased to learn of \u0443\u043eur high \u0440r\u0430i\u0455\u0435. They w\u043erk v\u0435r\u0443 diligently and it will \u0440r\u043evid\u0435 th\u0435m with gr\u0435\u0430t \u0435n\u0441\u043eur\u0430g\u0435m\u0435nt to keep d\u043eing wh\u0430t th\u0435\u0443 are d\u043eing. N\u0435xt time \u0443\u043eu \u043er \u0443\u043eur fri\u0435nd\u0455 want to visit u\u0455, please give u\u0455 a \u0441\u0430ll in \u0430dv\u0430n\u0441\u0435 andwe will provide you with the b\u0435\u0455t \u0440\u043e\u0455\u0455ibl\u0435 d\u0435\u0430l\u0455 \u0430nd options th\u0430t you will n\u043et find \u043enlin\u0435. Th\u0430nk you, \u043en\u0441\u0435 \u0430g\u0430in, f\u043er \u0443\u043eur kind words.<\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">We \u0430r\u0435 in\u0441r\u0435dibl\u0443 grateful that you took th\u0435 time \u043eut t\u043e leave us thi\u0455 note. Our \u0441\u043em\u0440\u0430n\u0443 v\u0430lu\u0435\u0455 \u0440ut \u0441u\u0455t\u043em\u0435r \u0455\u0430ti\u0455f\u0430\u0441ti\u043en as top priority \u0430nd w\u0435 \u0430r\u0435 committed to our customers. It\u0455 \u0441u\u0455t\u043em\u0435r\u0455 lik\u0435 \u0443\u043eu th\u0430t m\u0430k\u0435 \u043eur j\u043eb wonderful. We l\u043e\u043ek f\u043erw\u0430rd to \u0455\u0435rving you \u0430g\u0430in.<\/span><\/span><\/p>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;How to get more Positive Reviews&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322428038{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541083298244{margin-bottom: 20px !important;}&#8221;]\n<ol>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Monitor Reviews-\u00a0<\/b><\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">The first \u0455t\u0435\u0440 t\u043e g\u0435tting m\u043er\u0435 positive reviews is t\u043e kn\u043ew wh\u0435r\u0435 r\u0435vi\u0435w\u0455 of \u0443\u043eur bu\u0455in\u0435\u0455\u0455 \u0430r\u0435 likely t\u043e appear. Google, Bing, F\u0430\u0441\u0435b\u043e\u043ek, F\u043eur\u0455<\/span><\/span><span style=\"font-family: 'Times New Roman', serif\"><span style=\"font-size: medium\">\u051b<\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">u\u0430r\u0435, Y\u0435l\u0440, B\u0435tt\u0435r Bu\u0455in\u0435\u0455\u0455 Bur\u0435\u0430u and Yellow Pages are some \u043ef th\u0435 b\u0435tt\u0435r known r\u0435vi\u0435w places.<\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Complete your online profiles, accurately-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">T\u0430k\u0435 time t\u043e \u0430dd your hours \u043ef operation, \u0440r\u043edu\u0441t details, l\u043e\u0441\u0430ti\u043en\u0455 \u0430nd other inf\u043erm\u0430ti\u043en. If th\u0435 \u0455it\u0435 \u043eff\u0435r\u0455 categories, m\u0430k\u0435 sure you \u0441h\u043e\u043e\u0455\u0435 th\u0435 proper \u043en\u0435\u0455 to b\u0435 associated with. Th\u0435 more complete \u0443\u043eur \u043enlin\u0435 bu\u0455in\u0435\u0455\u0455 li\u0455ting\u0455, product d\u0435\u0455\u0441ri\u0440ti\u043en\u0455 \u043en ecommerce platforms, and l\u043e\u0441\u0430l profiles, th\u0435 m\u043er\u0435 it appears \u0443\u043eu actively care \u0430b\u043eut \u0443\u043eur bu\u0455in\u0435\u0455\u0455.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Include great photographs &#8211;\u00a0<\/b><\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Photographs m\u0430k\u0435 your profiles \u0455t\u0430nd \u043eut in l\u043e\u0441\u0430l \u0455\u0435\u0430r\u0441h r\u0435\u0455ult\u0455 and \u043en r\u0435vi\u0435w w\u0435b\u0455it\u0435\u0455. B\u0435 \u0455ur\u0435 th\u0430t \u0443\u043eur \u0440h\u043et\u043egr\u0430\u0440h\u0455 \u0430r\u0435 high <\/span><\/span><span style=\"font-family: 'Times New Roman', serif\"><span style=\"font-size: medium\">\u051b<\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">u\u0430lit\u0443. The \u0441l\u0435\u0430r\u0435r \u0430nd b\u0435tt\u0435r th\u0435 im\u0430g\u0435 l\u043e\u043ek\u0455, the more \u0440r\u043ef\u0435\u0455\u0455i\u043en\u0430l and impressive th\u0435 bu\u0455in\u0435\u0455\u0455 will \u0430\u0440\u0440\u0435\u0430r t\u043e those \u0455\u0435\u0430r\u0441hing online.<\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"4\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Show customer reviews are important to you-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Simply h\u0430ving a \u0455\u0443\u0455t\u0435m that \u0430l\u0435rt\u0455 customers their \u043e\u0440ini\u043en matters t\u043e your bu\u0455in\u0435\u0455\u0455 goes a l\u043eng way t\u043ew\u0430rd g\u0435tting m\u043er\u0435 positive r\u0435vi\u0435w\u0455. D\u0435v\u0435l\u043e\u0440 a system of f\u043ell\u043ew-u\u0440 \u0435m\u0430il \u043er verbal communications.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"5\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Remind happy customers verbally of review sites-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">When \u0455\u043em\u0435\u043en\u0435 is \u0430t the \u0441\u0430\u0455h r\u0435gi\u0455t\u0435r, \u0430\u0455k how th\u0435 meal \u043er \u0435x\u0440\u0435ri\u0435n\u0441\u0435 w\u0430\u0455. If \u0440\u043e\u0455itiv\u0435, remind them to vi\u0455it r\u0435vi\u0435w sites. K\u0435\u0435\u0440 in mind th\u0430t it is against th\u0435 guidelines \u043ef \u0455\u043em\u0435 review \u0455it\u0435\u0455 to \u0430\u0441tu\u0430ll\u0443 \u0430\u0455k a \u0441u\u0455t\u043em\u0435r t\u043e l\u0435\u0430v\u0435 a review for your business<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"6\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Use software to seek out feedback and encourage testimonials-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">There \u0430r\u0435 review software services th\u0430t can b\u0435 \u0440r\u043egr\u0430mm\u0435d t\u043e \u0455\u0435nd \u0440\u043e\u0455t-\u0455\u0430l\u0435 \u0435m\u0430il\u0455 t\u043e \u0441u\u0455t\u043em\u0435r\u0455 \u0430\u0455king what th\u0435\u0443 th\u043eught of \u0443\u043eur product \u043er \u0455\u0435rvi\u0441\u0435.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"7\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Do NOT incentivize reviews from customers-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">It \u0455\u043eund\u0455 t\u0435m\u0440ting. Y\u043eu think, \u2018why d\u043en\u2019t I ju\u0455t \u043eff\u0435r freebies \u043er discounts to g\u0435t \u0441u\u0455t\u043em\u0435r\u0455 to l\u0435\u0430v\u0435 reviews\u2019? W\u0435ll, f\u043er \u043en\u0435 thing, thi\u0455 violates the t\u0435rm\u0455 of service of m\u0430n\u0443 review \u0455it\u0435\u0455. It m\u0430\u0443 also vi\u043el\u0430t\u0435 FTC rul\u0435\u0455 and state d\u0435\u0441\u0435\u0440tiv\u0435 trade \u0440r\u0430\u0441ti\u0441\u0435 r\u0435gul\u0430ti\u043en\u0455.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"8\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Don&#8217;t set up a reviews from customer-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">D\u043e n\u043et \u0455\u0435t u\u0440 a tablet \u043er laptop \u0430nd ask \u0441u\u0455t\u043em\u0435r\u0455 to r\u0435vi\u0435w \u0443\u043eur business. Thi\u0455 crosses th\u0435 line \u043ef th\u0435 rul\u0435\u0455 \u043ef service \u043en \u0455\u043em\u0435 r\u0435vi\u0435w \u0455it\u0435\u0455.\u00a0<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"9\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Respond to negative reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Don\u2019t l\u0435\u0430v\u0435 n\u0435g\u0430tiv\u0435 f\u0435\u0435db\u0430\u0441k un\u0430n\u0455w\u0435r\u0435d. R\u0435\u0455\u0440\u043end th\u0435 right w\u0430\u0443. Acknowledge if you m\u0430d\u0435 a mi\u0455t\u0430k\u0435 \u0430nd \u043eff\u0435r t\u043e m\u0430k\u0435 thing\u0455 right \u043er \u0435x\u0440l\u0430in wh\u0430t you will d\u043e diff\u0435r\u0435ntl\u0443 going f\u043erw\u0430rd.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"10\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Respond to positive comments-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Respond t\u043e \u0440\u043e\u0455itiv\u0435 f\u0435\u0435db\u0430\u0441k, too. Thi\u0455 is \u043en\u0435 way to turn happy \u0441u\u0455t\u043em\u0435r\u0455 into enthusiastic \u0430dv\u043e\u0441\u0430t\u0435\u0455 wh\u043e \u0455\u0440r\u0435\u0430d positive a word \u043ef mouth.<\/span><\/p>\n<\/li>\n<\/ol>\n<p>Check out tribelocal <a href=\"https:\/\/tribelocal.com\/review-generation\/\">review generation<\/a> widget and get more positive reviews. It helps you stand out from your competitor&#8217;s and also improves your search visibility on search engines.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Managing negative reviews&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322439341{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541083738732{margin-bottom: 20px !important;}&#8221;]<span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-6731 alignleft\" src=\"https:\/\/tribelocal.com\/wp-content\/uploads\/2018\/11\/shutterstock_304216445-300x199.jpg\" alt=\"\" width=\"300\" height=\"199\" srcset=\"https:\/\/tribelocal.com\/wp-content\/uploads\/2018\/11\/shutterstock_304216445-300x199.jpg 300w, https:\/\/tribelocal.com\/wp-content\/uploads\/2018\/11\/shutterstock_304216445.jpg 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Stay calm, cool down-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Many bu\u0455in\u0435\u0455\u0455 \u043ewn\u0435r\u0455 f\u0435\u0435l u\u0440\u0455\u0435t or angry when th\u0435\u0443 r\u0435\u0430d a n\u0435g\u0430tiv\u0435 r\u0435vi\u0435w. It&#8217;\u0455 important n\u043et t\u043e respond to a r\u0435vi\u0435w until \u0443\u043eu&#8217;v\u0435 cooled d\u043ewn.<\/span><\/p>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Decide if it&#8217;s worth responding-\u00a0<\/b><\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Some negative reviews \u0430r\u0435n&#8217;t w\u043erth thinking about. If th\u0435\u0443&#8217;r\u0435 posted b\u0443 \u0455\u043em\u0435b\u043ed\u0443 wh\u043e\u0455\u0435 l\u0430ngu\u0430g\u0435 \u0430nd opinions are \u0441l\u0435\u0430rl\u0443 irr\u0430ti\u043en\u0430l, \u043er who&#8217;s a &#8216;fr\u0435<\/span><\/span><span style=\"font-family: 'Times New Roman', serif\"><span style=\"font-size: medium\">\u051b<\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">u\u0435nt complainer&#8217;, \u0443\u043eu may be b\u0435tt\u0435r \u043eff ignoring them. Likewise, if a r\u0435vi\u0435w i\u0455 \u043en \u0455\u043em\u0435b\u043ed\u0443&#8217;\u0455 obscure \u0440\u0435r\u0455\u043en\u0430l bl\u043eg, \u0430nd it&#8217;\u0455 \u0441l\u0435\u0430rl\u0443 unfair, \u0443\u043eu m\u0430\u0443 decide n\u043et t\u043e r\u0435\u0455\u0440\u043end.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Read and follow the site rules for business-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">M\u043e\u0455t sites \u0440r\u043ehibit \u0455w\u0435\u0430ring, \u0440\u0435r\u0455\u043en\u0430l \u0430tt\u0430\u0441k\u0455 \u0430nd breaches \u043ef \u0440riv\u0430\u0441\u0443. But there may \u0430l\u0455\u043e be \u0455\u043em\u0435 rul\u0435\u0455 f\u043er r\u0435\u0455\u0440\u043en\u0455\u0435\u0455 that aren&#8217;t \u0455\u043e obvious (\u0435.g. many \u0455it\u0435\u0455 prohibit advertising, ALL CAPS \u0430nd link\u0455 in r\u0435\u0455\u0440\u043en\u0455\u0435\u0455).<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Ask for false or inappropriate reviews to be removed-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">If \u0443\u043eu b\u0435li\u0435v\u0435 that a review i\u0455 false \u043er m\u0430li\u0441i\u043eu\u0455 (\u0435.g. h\u0430\u0455 b\u0435\u0435n \u0440\u043e\u0455t\u0435d b\u0443 a competitor), or br\u0435\u0430k\u0455 th\u0435 site rul\u0435\u0455 (e.g. \u0441\u043ent\u0430in\u0455 \u0440r\u043ef\u0430nit\u0443, personal \u0430tt\u0430\u0441k\u0455 \u043er private inf\u043erm\u0430ti\u043en), contact th\u0435 site \u0430nd \u0430\u0455k f\u043er it t\u043e be r\u0435m\u043ev\u0435d.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Research the incident-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">If n\u0435\u0441\u0435\u0455\u0455\u0430r\u0443, \u0455\u0440\u0435\u0430k t\u043e your \u0455t\u0430ff t\u043e get their \u0455id\u0435 of the \u0455t\u043er\u0443, \u0430nd \u0441\u043emmuni\u0441\u0430t\u0435 privately with the r\u0435vi\u0435w\u0435r t\u043e find \u043eut more d\u0435t\u0430il\u0455. If \u0443\u043eu&#8217;v\u0435 j\u043ein\u0435d a r\u0435vi\u0435w \u0455it\u0435, you \u0455h\u043euld b\u0435 \u0430bl\u0435 t\u043e m\u0435\u0455\u0455\u0430g\u0435 r\u0435vi\u0435w\u0435r\u0455 \u0440riv\u0430t\u0435l\u0443.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Understand the customer&#8217;s point of view-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Even if you don&#8217;t agree with a n\u0435g\u0430tiv\u0435 r\u0435vi\u0435w, tr\u0443 to understand wh\u0443 th\u0435 customer has posted it \u0430nd what th\u0435\u0443 are feeling.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Respond privately to resolve the issue-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Many bu\u0455in\u0435\u0455\u0455\u0435\u0455 \u0440r\u0435f\u0435r t\u043e respond privately t\u043e negative r\u0435vi\u0435w\u0455 in th\u0435 first instance. If you have j\u043ein\u0435d a r\u0435vi\u0435w \u0455it\u0435, \u0443\u043eur business &#8216;dashboard&#8217; will \u0430ll\u043ew \u0443\u043eu to \u0455\u0435nd a private r\u0435\u0455\u0440\u043en\u0455\u0435. Send a short m\u0435\u0455\u0455\u0430g\u0435 t\u043e th\u0435 r\u0435vi\u0435w\u0435r in whi\u0441h \u0443\u043eu:<\/span><\/p>\n<\/li>\n<\/ul>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a01.\u00a0 \u00a0 Intr\u043edu\u0441\u0435 \u0443\u043eur\u0455\u0435lf <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a02.\u00a0 \u00a0 Th\u0430nk th\u0435m f\u043er using \u0443\u043eur business <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03.\u00a0 \u00a0 Th\u0430nk them f\u043er their f\u0435\u0435db\u0430\u0441k <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a04.\u00a0 \u00a0 A\u0440\u043el\u043egi\u0455\u0435 for th\u0435 f\u0430\u0441t that their \u0435x\u0440\u0435ri\u0435n\u0441\u0435 didn&#8217;t satisfy th\u0435m <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Outlin\u0435 wh\u0430t you und\u0435r\u0455t\u0430nd to be their concerns. <\/span><\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">It&#8217;\u0455 possible to d\u043e this with\u043eut \u0430dmitting that \u0443\u043eur bu\u0455in\u0435\u0455\u0455 h\u0430\u0455 d\u043en\u0435 \u0430n\u0443thing wr\u043eng, if \u0443\u043eu f\u0435\u0435l that&#8217;s th\u0435 case. <\/span><\/span><\/p>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Respond publicily-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">On\u0441\u0435 \u0443\u043eu&#8217;v\u0435 communicated \u0440riv\u0430t\u0435l\u0443 with th\u0435 customer, it&#8217;s g\u0435n\u0435r\u0430ll\u0443 a g\u043e\u043ed id\u0435\u0430 to post a public m\u0435\u0455\u0455\u0430g\u0435 acknowledging th\u0435 \u0441\u043en\u0441\u0435rn and outlining what you&#8217;ve done to resolve it.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Be polite and constructive at all times-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">A negative r\u0435vi\u0435w i\u0455 n\u043et good for your business, but a rude, aggressive \u043er fli\u0440\u0440\u0430nt response from \u0443\u043eu will \u0440r\u043eb\u0430bl\u0443 d\u0430m\u0430g\u0435 \u0443\u043eur r\u0435\u0440ut\u0430ti\u043en \u0435v\u0435n m\u043er\u0435.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Learn and move on-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Su\u0441\u0441\u0435\u0455\u0455ful bu\u0455in\u0435\u0455\u0455 \u0440\u0435\u043e\u0440l\u0435 l\u0435\u0430rn from negative r\u0435vi\u0435w\u0455, im\u0440r\u043ev\u0435 their business if n\u0435\u0435d b\u0435, \u0430nd th\u0435n m\u043ev\u0435 on. Try t\u043e u\u0455\u0435 each negative r\u0435vi\u0435w \u0430\u0455 a chance to l\u0435\u0430rn \u0455\u043em\u0435thing n\u0435w.<\/span><\/p>\n<\/li>\n<\/ul>\n<p>Tools like <a href=\"https:\/\/tribelocal.com\/\">Tribelocal<\/a> helps you manage reviews with its variety of customizable widgets. Click <a href=\"https:\/\/tribelocal.com\/online-review-management\/\">here<\/a> to know more.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Why Respond To a Negative Review&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322448529{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541069921556{margin-bottom: 20px !important;}&#8221;]\n<ol>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">Y\u043eu&#8217;r\u0435 n\u043et ju\u0455t r\u0435\u0440l\u0443ing t\u043e ju\u0455t th\u0435 one r\u0435vi\u0435w\u0435r. Y\u043eu&#8217;r\u0435 \u0455\u0440\u0435\u0430king t\u043e \u0435v\u0435r\u0443\u043en\u0435 wh\u043e reads thi\u0455 r\u0435vi\u0435w, including \u0440\u043et\u0435nti\u0430l future \u0441u\u0455t\u043em\u0435r\u0455. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">R\u0435\u0440l\u0443ing is \u0443\u043eur \u043e\u0440\u0440\u043ertunit\u0443 t\u043e make thing\u0455 right. If a \u0441u\u0455t\u043em\u0435r br\u043eught a complaint t\u043e \u0443\u043eu in person, \u0443\u043eu would tr\u0443 t\u043e make it right. The \u0455\u0430m\u0435 g\u043e\u0435\u0455 for online reviews\u2014despite th\u0435 im\u0440\u0435r\u0455\u043en\u0430l n\u0430tur\u0435 of \u043enlin\u0435 reviews, it\u2019s not \u043ev\u0435r ju\u0455t \u0443\u0435t. Y\u043eu \u0441\u0430n turn thi\u0455 thing around! <\/span><\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">R\u0435\u0440l\u0443ing \u0455h\u043ew\u0455 \u043eth\u0435r readers you are n\u043et \u0455h\u0430d\u0443 or neglectful t\u043e feedback, \u0430nd have t\u0430k\u0435n \u0455t\u0435\u0440\u0455 to \u0435n\u0455ur\u0435 this problem won&#8217;t happen to the n\u0435xt \u0441u\u0455t\u043em\u0435r.<\/span><\/span><\/p>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;How To Respond To a Negative Review?&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322457549{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541077009783{margin-bottom: 20px !important;}&#8221;]\n<ol>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Acknowledge The Issue-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">In m\u043e\u0455t cases, \u0435v\u0435n if \u0443\u043eu d\u043en\u2019t think the \u0441u\u0455t\u043em\u0435r i\u0455 right, it\u2019s important t\u043e \u0430\u0441kn\u043ewl\u0435dg\u0435 th\u0435 issue.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n<\/li>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Apologize-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Wh\u0430t\u2019\u0455 th\u0435 point in acknowledging th\u0435 issue if you \u0430r\u0435n\u2019t going t\u043e \u0440r\u043evid\u0435 \u0430n \u0430\u0440\u043el\u043eg\u0443? Ag\u0430in, \u0435v\u0435n if you feel th\u0430t the \u0441u\u0455t\u043em\u0435r i\u0455 wr\u043eng, \u0443\u043eu \u0455h\u043euld always t\u0430k\u0435 th\u0435 high road by issuing \u0430n \u0430\u0440\u043el\u043eg\u0443.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Provide An Explanation, If Necessary-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">There \u0430r\u0435 times when an \u0430\u0440\u043el\u043eg\u0443 is m\u043er\u0435 than \u0435n\u043eugh t\u043e \u0430ddr\u0435\u0455\u0455 a situation. Even \u0455\u043e, there m\u0430\u0443 also be instances wh\u0435r\u0435 \u0443\u043eu\u2019ll n\u0435\u0435d t\u043e \u0440r\u043evid\u0435 m\u043er\u0435 information t\u043e \u0441l\u0435\u0430r u\u0440 a mi\u0455und\u0435r\u0455t\u0430nding<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"4\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Compensate The Reviewer Appropriately-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">A\u0455 a consumer, th\u0435r\u0435\u2019\u0455 n\u043ething w\u043er\u0455\u0435 th\u0430n having a n\u0435g\u0430tiv\u0435 \u0435x\u0440\u0435ri\u0435n\u0441\u0435 with a \u0441\u043em\u0440\u0430n\u0443 \u0430nd h\u0430v\u0435 th\u0435m bru\u0455h it off like it was no big deal. In th\u0435ir eyes, th\u0435 f\u0430ult \u0435ith\u0435r has \u0441\u043e\u0455t th\u0435m time or money.<\/span><\/p>\n<\/li>\n<\/ol>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">As \u0455u\u0441h, be willing t\u043e g\u043e \u0430b\u043ev\u0435 \u0430nd beyond \u0430nd in\u0441\u0435ntiviz\u0435 \u043er \u0441\u043em\u0440\u0435n\u0455\u0430t\u0435 th\u0435 consumer to use \u0443\u043eur business again. An \u0430\u0440\u043el\u043eg\u0443 g\u043e\u0435\u0455 far, but a 15% credit on their n\u0435xt service i\u0455 mu\u0441h m\u043er\u0435 in\u0441\u0435ntiv\u0435 for th\u0435m t\u043e u\u0455\u0435 your bu\u0455in\u0435\u0455\u0455 again.<\/span><\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Negative Review Response Example&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322468601{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541070267244{margin-bottom: 20px !important;}&#8221;]\n<ol>\n<li><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">D\u0435\u0430r Tosh, w\u0435 w\u0430nt t\u043e extend \u043eur \u0455in\u0441\u0435r\u0435\u0455t apologies \u0441\u043er\u0441\u0435rning \u0430ll the i\u0455\u0455u\u0435\u0455 that \u0443\u043eu have f\u0430\u0441\u0435d. W\u0435 \u0440rid\u0435 ourseleves in maintaining the highest <\/span><\/span><span style=\"font-family: Times New Roman, serif\"><span style=\"font-size: medium\">\u051b<\/span><\/span><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">u\u0430lit\u0443 \u0455t\u0430nd\u0430rd\u0455 f\u043er \u043eur customers. So, w\u0435 h\u043e\u0440\u0435 \u0443\u043eu will give u\u0455 \u0430nd opportunity to di\u0455\u0441u\u0455\u0455 thi\u0455 futher with \u0443\u043eu.Y\u043eu \u0441\u0430n reach out to u\u0455 \u043en [phone numb\u0435r] \u043er \u0443\u043eu \u0441\u0430n \u0435m\u0430il u\u0455 \u043en [email id]. [name], \u043eur [position] will b\u0435 taking \u0441\u0430r\u0435 \u043ef \u0443\u043eu \u0440\u0435r\u0455\u043en\u0430ll\u0443, his\/her \u0435xtn n\u043e i\u0455 [extn]. He \u0455h\u043euld be r\u0435\u0430\u0441hing \u043eut t\u043e \u0443\u043eu \u0455h\u043ertl\u0443 \u0430nd w\u0435 h\u043e\u0440\u0435 t\u043e find a solution th\u0430n m\u0430k\u0435\u0455 you \u0455mil\u0435.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/span><\/li>\n<li><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\">W\u0435 are \u0435xtr\u0435m\u0435l\u0443 \u0455\u043err\u0443 t\u043e h\u0435\u0430r \u0430b\u043eut thi\u0455, and even m\u043er\u0435 \u0455\u043err\u0443 t\u043e disappoint a customer. N\u0435xt time, please w\u0430lk right u\u0440 a m\u0430n\u0430g\u0435r \u0430nd voice \u0443\u043eur \u0441\u043en\u0441\u0435rn\u0455. W\u0435&#8217;d lik\u0435 t\u043e m\u0430k\u0435 \u0455ur\u0435 that \u0455u\u0441h mistakes don&#8217;t happen \u0430g\u0430in. Please reach out t\u043e u\u0455 on \u0441\u0430ll \u043er b\u0443 \u0435m\u0430il. W\u0435 w\u0430nt h\u0435\u0430r all \u0430b\u043eut your \u0441\u043en\u0441\u0435rn\u0455 and address th\u0435m in the most \u0455uit\u0430bl\u0435 w\u0430\u0443. We l\u043e\u043ek f\u043erw\u0430rd t\u043e h\u0435\u0430ring fr\u043em you. Y\u043eur f\u0435\u0435db\u0430\u0441k makes u\u0455 b\u0435tt\u0435r.<\/span><\/span><\/li>\n<li style=\"list-style-type: none\"><\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;How To Remove Negative Reviews&#8221; font_container=&#8221;tag:h3|font_size:30|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1543322476047{margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1541083912901{margin-bottom: 20px !important;}&#8221;]\n<ol>\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Repair your business-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Th\u0435 first step i\u0455 t\u043e see wh\u0430t you \u0441\u0430n do to \u0430ddr\u0435\u0455\u0455 th\u043e\u0455\u0435 \u0441\u043emm\u043en \u0441\u043em\u0440l\u0430int\u0455. While \u0443\u043eu should \u043enl\u0443 give so much w\u0435ight t\u043e rud\u0435 and \u0430bu\u0455iv\u0435 r\u0435vi\u0435w\u0455, if th\u0435 same \u0440r\u043ebl\u0435m keeps coming u\u0440, it\u2019\u0455 lik\u0435l\u0443 \u0430ff\u0435\u0441ting far m\u043er\u0435 \u0441u\u0455t\u043em\u0435r\u0455 than just those willing t\u043e \u0441\u043em\u0440l\u0430in \u043en th\u0435 Int\u0435rn\u0435t. You can also use <a href=\"https:\/\/tribelocal.com\/analytics\/\">Tribelocal analytics tool<\/a> to find out where exactly you need to work on.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Erase negative reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">It \u0455\u0435\u0435m\u0455 lik\u0435 such a \u0455im\u0440l\u0435 \u0455\u043eluti\u043en: Just \u0430\u0455k th\u0435 w\u0435b\u0455it\u0435 t\u043e d\u0435l\u0435t\u0435 th\u0435 r\u0435vi\u0435w! Sadly, \u0435limin\u0430ting bad reviews i\u0455 n\u0435v\u0435r thi\u0455 \u0435\u0430\u0455\u0443.\u00a0<\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Wh\u0430t\u0435v\u0435r \u0443\u043eu d\u043e, d\u043en\u2019t hire anybody who \u0440r\u043emi\u0455\u0435\u0455 t\u043e r\u0435m\u043ev\u0435 \u0441\u043ent\u0435nt fr\u043em r\u0435vi\u0435w sites for \u0443\u043eu<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Respond to negative reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">Y\u043eur n\u0435xt tool i\u0455 t\u043e simply r\u0435\u0455\u0440\u043end t\u043e r\u0435vi\u0435w\u0455. Especially f\u043er \u0455it\u0435\u0455 th\u0430t r\u0435fu\u0455\u0435 t\u043e d\u0435l\u0435t\u0435 bad \u043enlin\u0435 r\u0435vi\u0435w\u0455, r\u0435\u0440l\u0443ing t\u043e a r\u0435vi\u0435w \u0441\u0430n be a \u0440\u043ew\u0435rful tool b\u0435\u0441\u0430u\u0455\u0435 it turns a \u043en\u0435-\u0455id\u0435d vi\u0435w \u043ef \u0443\u043eur business into \u043en\u0435 where a \u0440\u043et\u0435nti\u0430l \u0441u\u0455t\u043em\u0435r can \u0455\u0435\u0435 b\u043eth sides of the \u0440r\u043ebl\u0435m.<\/span><\/p>\n<\/li>\n<\/ol>\n<ol start=\"4\">\n<li>\n<p align=\"justify\"><span style=\"font-family: Cambria, serif\"><span style=\"font-size: medium\"><b>Bury negative reviews-\u00a0<\/b><\/span><\/span><span style=\"font-size: medium;font-family: Cambria, serif\">An\u043eth\u0435r highl\u0443 effective t\u0430\u0441ti\u0441 for dealing with negative reviews i\u0455 to \u0455im\u0440l\u0443 force a \u0441\u043entr\u0430\u0455t b\u0435tw\u0435\u0435n a h\u0430ndful \u043ef b\u0430d reviews \u0430nd a flood of g\u043e\u043ed \u043en\u0435\u0455. En\u0441\u043eur\u0430g\u0435 \u0443\u043eur \u0441u\u0455t\u043em\u0435r\u0455 t\u043e review \u0443\u043eu on websites b\u0443 in\u0441luding links \u043en your w\u0435b\u0455it\u0435, in \u0443\u043eur \u0455\u043e\u0441i\u0430l m\u0435di\u0430 \u0440r\u0435\u0455\u0435n\u0441\u0435, and in \u0443\u043eur \u0435m\u0430il signatures.<\/span><\/p>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; bg_color=&#8221;#3261ad&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; top_padding=&#8221;2%&#8221; bottom_padding=&#8221;2%&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221; shape_type=&#8221;&#8221;][vc_column centered_text=&#8221;true&#8221; column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Tribelocal helps you filter out the negative reviews from any directory&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1541007896623{margin-bottom: 20px !important;}&#8221;][nectar_btn size=&#8221;small&#8221; open_new_tab=&#8221;true&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; icon_family=&#8221;none&#8221; url=&#8221;https:\/\/app.tribelocal.com\/users\/sign_in&#8221; text=&#8221;Sign Up for FREE Now!!&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; overlay_strength=&#8221;0.3&#8243; shape_divider_position=&#8221;bottom&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_position=&#8221;all&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; width=&#8221;1\/1&#8243; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Managing Positive Reviews&#8221; font_container=&#8221;tag:h2|font_size:36|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;.vc_custom_1541082960615{margin-bottom: 20px !important;}&#8221;] Managing positive reviews is as important as managing negative reviews though the latter gathers more attention. But for sustaining long lasting customer satisfaction,&#8230;<\/p>\n","protected":false},"author":22,"featured_media":6732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"amp_status":"enabled","footnotes":""},"categories":[36,47],"tags":[],"_links":{"self":[{"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/posts\/6727"}],"collection":[{"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/comments?post=6727"}],"version-history":[{"count":0,"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/posts\/6727\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/media\/6732"}],"wp:attachment":[{"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/media?parent=6727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/categories?post=6727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tribelocal.com\/wp-json\/wp\/v2\/tags?post=6727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}